Senior Engagement Manager

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The worldu2019s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Hereu2019s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview One North is seeking a Senior Engagement Manager to lead complex digital and creative engagements, manage and develop delivery team members, and help establish and scale delivery best practices. In partnership with client stakeholders and internal practice leaders, this role ensures work moves smoothly from planning through execution while building trusted, long-term client relationships on key accounts. The ideal candidate is a confident client-facing leader with strong people management skills and deep experience in digital marketing and creative production. This individual will thrive in fast-paced, multidisciplinary environments, bring structure to complexity, and be motivated by improving efficiency, service quality, and team performance. Excellent communicationu2014both up and down streamu2014paired with a positive, results-oriented mindset is essential. This role may evolve based on business and client needs. The Senior Engagement Manager will ideally be based in the Chicago area, but we are open to remote locations across the U.S. and Canada. Responsibilities People & Team Leadership: u2022 Lead and develop a team of delivery resources across varying experience levels. u2022 Conduct regular one-on-one check-ins and team meetings to foster collaboration, support development, and proactively identify engagement risks. u2022 Maintain visibility into all engagements managed by direct reports to manage risk and identify opportunities for cross-practice collaboration. u2022 Ensure delivery best practices are consistently followed; implement performance tracking and reporting across engagements. u2022 Partner with operations, practice, and delivery leadership to roll out initiatives, gather feedback, and create documentation or training materials as needed. u2022 Lead by example by contributing to a positive, inclusive team culture and high morale. u2022 Scope new and expanding engagements to support accurate staffing and resourcing plans. u2022 Address performance gaps early through constructive feedback and coaching to avoid negative client or delivery impacts. Engagement & Delivery Management: u2022 Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution. u2022 Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions. u2022 Manage project burn, budgets, and financial performance across engagements. u2022 Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management. u2022 Lead routine status check-ins with contractor resources to maintain visibility into progress, challenges, and opportunities. u2022 Collect and act on feedback from client stakeholders regarding consultant performance and service delivery. u2022 Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships. u2022 Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes. u2022 Support engagements across delivery functions as needed, including: o Initial project setup and detailed engagement onboarding o Team member onboarding and offboarding o Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation) o Development and delivery of status updates and business review presentations o Regular check-ins with contractor resources and client stakeholders o Partnering with internal teams to identify, troubleshoot, and mitigate project risks Account Management: u2022 Serve as the primary point of contact for key internal and client stakeholders. u2022 Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives. u2022 Contribute to the development and execution of account growth strategies. u2022 Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements. u2022 Conduct both formal and informal client satisfaction assessments. Skills and Qualifications u2022 10 or more years of experience in digital project or account management within a fast-paced, hands-on environment; agency experience preferred u2022 Proven people management and team development experience u2022 Strong business acumen with the ability to build business cases, gather requirements, and translate needs into client solutions u2022 Demonstrated experience estimating project scope, managing budgets, and monitoring project burn u2022 Solid understanding of digital marketing concepts and creative production workflows, with the ability to ask insightful questions and provide strategic guidance u2022 Experience communicating with and presenting to Senior leaders and executive-level stakeholders u2022 Excellent written and verbal communication skills u2022 Highly organized, detail-oriented, and comfortable managing multiple concurrent projects u2022 Strong time management and problem-solving skills; able to operate autonomously with professionalism and composure u2022 Comfortable working in a test-and-learn environment u2022 Self-aware leader who proactively seeks feedback, acknowledges mistakes, and applies lessons learned to continuous improvement Job Type & Location This is a Permanent position based out of Chicago, IL. Pay and Benefits The pay range for this position is $115000.00 - $165000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following: u00b7 Medical, dental & vision u00b7 401(k)/Roth u00b7 Insurance (Basic/Supplemental Life & AD&D) u00b7 Short and long-term disability u00b7 Health & Dependent Care Spending Accounts (HSA & DCFSA) u00b7 Transportation benefits u00b7 Employee Assistance Program u00b7 Tuition Assistance u00b7 Time Off/Leave (PTO, Paid Family Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-27