District Manager, OnStar & Loyalty (Cleveland - East)

Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employeeu2019s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory. _Domestic travel will be 90% percent within assigned territory_ The selected candidate will assume territorial responsibility of Cleveland, OH. About the Team At General Motors and OnStar , we are redefining what it means to feel safe, connected, and confident on every journey. As GMu2019s tech ingredient brand, OnStar delivers safety, convenience, entertainment, and Super Cruise services u2013 making every drive better when itu2019s connected by OnStar . _Better Never Stops_ is more than a tagline; itu2019s our promise to customers, dealers, and each other. As we accelerate services subscription growth , we are building experiences that turn every vehicle into a connected platform for safety, productivity, and delight. Our vision is to empower customers and employees, keep it simple, earn trust every day, and lead the industry into the future as a worldu2011class services team. If you are energized by change, inspired by technology, and passionate about helping others succeed, this role puts you at the center of that transformation. The Role: As a District Manager, OnStar & Loyalty , you are the primary advocate and trusted advisor for OnStar and GMu2019s broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships within your territory, spending time inu2011store and inu2011market to help teams unlock the full value of Connected by OnStar services for every customer. You will partner with dealer owners, managers, sales consultants, and service advisors to bring OnStar Services, My GM Rewards, and the GM Rewards Credit Card to life u2013 from first introduction to everyday use u2013 and ensure customers experience the safety, convenience, and loyalty benefits built into every GM vehicle. This is a fieldu2011based role that requires regular travel to dealerships across your District. In this role, you will be a connector, coach, and catalyst for growth u2013 helping dealers translate OnStar and loyalty strategies into consistent execution, using data, training, and best practices to drive performance. What Youu2019ll Do: Dealer Advocacy & Relationship Management + Serve as the primary advocate and trusted advisor for OnStar, GMu2019s software and subscription services, My GM Rewards , and GM Rewards Credit Cards within your assigned dealerships. + Build strong, trustu2011based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and followu2011through. + Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations. Growth, Loyalty & Performance Coaching + Inspire belief in OnStar and GMu2019s connected ecosystem u2013 clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability. + Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards , helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership. + Harness data and analytics to drive performance u2013 conduct regular performance reviews (monthly and quarterly), identify opportunities, and cou2011create dealer action plans that deliver continuous improvement and sustainable growth. + Monitor performance at the Dealer, District, Zone, and Region levels and influence results that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning. Training, Enablement & Customer Experience + Design and deliver impactful training u2013 lead live, inu2011dealership and virtual sessions with dealer leadership and frontu2011line teams, covering: + OnStar services and benefits + My GM Rewards and GM Rewards Credit Card + Connected vehicle technologies (e.g., mobile app, Google Builtu2011In, overu2011theu2011air updates, and eligible features like Super Cruise ) + Bestu2011inu2011class customer onboarding and delivery experiences + Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms, ensuring teams can support customers endu2011tou2011end. + Ensure every customer experiences the technology theyu2019ve purchased u2013 from setup and enrollment through ongoing engagement u2013 so the connected experience becomes a natural part of ownership . Crossu2011Functional Collaboration + Build strong internal partnerships across GMu2019s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams , working together as one team to serve dealers and customers. + Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district. + Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands. Continuous Improvement & Learning + Bring a u201cBetter Never Stopsu201d mindset to everything you do u2013 continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve. + Use insights from the field to provide feedback on programs, tools, and processes, helping improve the way GM and OnStar support dealers and customers. Your Skills & Abilities (Required Qualifications) + 2+ years of experience in sales and customer service . + Bacheloru2019s degree _or_ 4+ years of automotive industry experience in lieu of a degree. + Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations. + Proven ability to read the audience, tailor your message, and present information clearly and confidently u2013 both in person and virtually. + Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays , to support dealer operations and events. + Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot). + Comfort with technology and subscription services , including troubleshooting mobile app and internal platform issues. + Excellent time management skills u2013 focusing on the highestu2011impact activities and challenging work that does not advance agreedu2011upon goals. + Exceptional oral and written communication , with strong command of language, grammar, and professional tone. + Ability and willingness to travel regularly throughout the territory for recurring dealership visits (fieldu2011based role with frequent inu2011market travel). What Can Give You a Competitive Advantage (Preferred Qualifications): + Are an agile learner with a continuous improvement mindset u2013 you truly believe u201cBetter Never Stops.u201d + Are driven, selfu2011motivated, and energized by achieving ambitious growth and performance goals . + Excel at prioritization and multitasking in a dynamic, fastu2011paced environment. + Are adaptable and embrace change as an opportunity to innovate and grow. + Bring strong problemu2011solving skills , using data, insights, and curiosity to get to the root cause and create sustainable solutions. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. u2022 The salary range for this role is $80,700- $109,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. u2022 Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: u2022 Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. NO RELOCATION GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.The selected candidate will be required to travel at least 50% or more on a frequent basis.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day u2013 individually and collectively u2013 to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-beingu2013at work and at homeu2013so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (. 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Explore our global locations ( We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GMu2019s Talent Community () (. As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click u201cApply Nowu201d on the job posting of interest.The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Created: 2026-04-27