IT Specialist

JOB SUMMARY: The IT Specialist is responsible foru00a0hardware/software deployment, troubleshooting,u00a0management of variousu00a0IT systems,u00a0security tools, andu00a0overseeing AV equipment in conference rooms. The IT Specialist works closely with the Network & Systems Administrator tou00a0maintainu00a0reliable, secure IT operations while continuing to deliver hands-on end-user support.u00a0Additionally, the IT Specialist actively contributes to asset management, software tracking, managing IT/Enterpriseu00a0cloud applications, and the development and upkeep of IT documentation. DUTIES/RESPONSIBILITIES (ESSENTIAL DUTIES): + Technical Supportu00a0 + Diagnose and resolveu00a0hardware, software, network connectivity, and peripheral problems across the organization. + Install, configure, andu00a0maintainu00a0laptops, printers, and other IT equipment. + Deploy and update operating systems, software applications, and patches. + Serve as the primary point of contact for all audio/visualu00a0setupsu00a0&u00a0support. + Assistu00a0withu00a0initialu00a0server installations, deployments, and virtualization.u00a0u00a0 + Network & Infrastructure Supportu00a0 + Assistu00a0withu00a0maintainingu00a0LAN, WAN,u00a0and WLANu00a0infrastructure. + Help implement network security measures and support compliance with IT security policies. + Deploy,u00a0monitor,u00a0and manage MDM, RMM, endpoint security, and other IT service management platforms. + Support the Microsoft 365 environment, Azure, and other cloud platforms and collaboration tools. + User Management,u00a0Training, & Documentationu00a0 + Create and manage user accounts, permissions, and network access levels. + Support IT aspects of new hire onboardingu00a0&u00a0employee offboarding procedures.u00a0 + Provide clear guidance and training to end-users; develop andu00a0maintainu00a0user guides, tutorials, and SharePoint knowledge base content.u00a0 + Overseeu00a0the organizationu2019s Security Awareness Training Program.u00a0 + Create andu00a0maintainu00a0comprehensive documentation ofu00a0standard operatingu00a0proceduresu00a0andu00a0user guides on the SharePoint portal. u00a0 + Record and track all help desk tickets, ensuringu00a0timelyu00a0resolution and detailed documentation.u00a0 + Assistu00a0in developing and updating IT policies and network diagrams.u00a0 + Support compliance efforts with industry standards and internal IT policies.u00a0 + Asset & License Managementu00a0 + Maintainu00a0accurateu00a0inventory records of hardware and software assets.u00a0 + Track software licenses to ensure compliance andu00a0optimizeu00a0usage. u00a0 + Coordinate regular audits of IT assets;u00a0participateu00a0in procurement and disposal activities. + Make hardware and software acquisition recommendations, including needs assessments and justifications.u00a0 REQUIRED QUALIFICATIONS: + Minimum 3 years of hands-on experience in IT operations, help desk support, or a related technical role.u00a0 + Solid working knowledge of Windows and Mac OS environments.u00a0 + Familiarity with networking fundamentals including LAN, WAN, Active Directory, TCP/IP, VPN, and DNS.u00a0 + Experience with Microsoft 365, cloud platforms, and endpoint security tools.u00a0 + Exposure tou00a0server hardware, virtualization, and backup/recovery platforms.u00a0 + Proficiencyu00a0in Microsoft Office Suite and common IT management tools.u00a0 + Knowledge of emerging technologies such as AI-driven IT tools is a plus.u00a0 + Strong troubleshooting, organizational, and time management skills.u00a0 + Excellent communication and interpersonal skills with a commitment to customer service.u00a0 + Ability to work independently and collaboratively within a team.u00a0 Required Education Credentials (Minimum of 1 of more):u00a0 u00a0 + Bacheloru2019s Degree in an IT fieldu00a0 + A+u00a0 + CCNAu00a0 + Network +u00a0 + Security +u00a0 + ITILu00a0 u00a0ADDITIONAL INFORMATION u00a0u00a0 This position is based in Washington, D.C. with a hybrid work schedule of three days in the office and two telework days. COMPENSATION PACKAGE: The salary range for this role is starting at $68,000-$70,000u00a0per year on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salary is just one part of our total rewards package which additionally includes performance bonus for eligible roles, and competitive benefits.u00a0 u00a0 Interested candidates should submit their cover letter and resume here OR mail application materials to: Human Resources Attn: IT Specialist 900 G Street, NW Fourth Floor Washington, DC u00a020001 Fax: (202) 204-5214 No telephone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. u00a0 Powered by JazzHR

Created: 2026-05-02