Night Shuttle Van Operations Manager

Overview The Night Shuttle Van Operations Manager is responsible for overseeing nightu2011shift Crew van shuttle services supporting UPS aviation (pilot and flight crew transportation). This role ensures delivering exceptional customer service, ensuring operational excellence, safety, efficiency, and on time movement of pilots and UPS personnel between terminals, aircraft, lodging, and designated facilities. The manager provides direct supervision of drivers, ensures compliance with safety and NON-DOT standards, and maintains high service levels in a timeu2011critical environment. The ideal candidate is adaptable, solution- oriented, and skilled at communicating across multiple levels of complex, fast-paced, unionized environment. Occasional work outside standard business hours may be required to meet operational needs. Compensation: $75,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicantu2019s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABMu2019s benefits, visit ABM Employee Benefits Staff & Management (Flyer - Staff & Mgmt.pdf) Responsibilities Operations Management u00b7 Oversee the 1DA all nightu2011shift shuttle van operations in support of UPS pilot and 30-36 ABM crew transportation. u00b7 Ensure all transportation schedules align with UPS flight operations and crew movement requirements. u00b7 Maintain a strong Prescence in the operation through regular observation, participation, and communication. u00b7 Respond in real time to assign crew van drivers and supervisors for flight delays, cancellations, or schedule changes. u00b7 Investigate and resolve operational issues, including client concerns, customer complaints, accidents, delays, and employee disputes. u00b7 Utilize client systems such as Crew Van Visibility (CVV), Mosaic Situational Viewer (MSV), Flight crew records Database, Flight OPS Jump seats, Airhub, iGate Training, Ramp Control Center Tailsheet Generator, and Netline. u00b7 Manage supplies, fleet vehicles, radios, iPads, and other operational resources. Staff Supervision & Leadership u00b7 Supervise and support shuttle van drivers, lead drivers, and dispatch personnel. u00b7 Conduct shift briefings, postu2011shift reviews, and performance coaching. u00b7 Ensure adequate staffing levels; manage callu2011offs, overtime, and emergency coverage. u00b7 Enforce ABM and UPS policies, work rules, and professional conduct standards. Safety & Compliance u00b7 Ensure compliance with ABM and UPS regulations, airport security rules, and UPS safety standards. u00b7 Conduct vehicle inspections, safety audits, and incident investigations. u00b7 Enforce fatigue management, hoursu2011ofu2011service compliance, and defensive driving practices. u00b7 Maintain accurate documentation for inspections, incidents, and corrective actions. Customer & Client Relations u00b7 Serve as the primary nightu2011shift point of contact for UPS operations leadership. u00b7 Address and resolve service issues, escalations, and pilot concerns promptly and professionally. u00b7 Maintain a high level of customer service for flight crews and UPS personnel. Administrative & Reporting Duties u00b7 Complete daily operational reports, incident logs, and shift summaries. u00b7 Track KPIs such as onu2011time performance, safety metrics, and attendance. u00b7 Support payroll accuracy, timekeeping approval, and personnel documentation. u00b7 Communicate handoff details to dayu2011shift management. Union and Compliance u00b7 Ensure adherence to ABM policies and the Teamsters Local 89 CBA. u00b7 Participate in grievance processes and collaborate with union officials, stewards, and ABM Leadership. u00b7 Maintain working knowledge of all operational roles to provide coverage when needed. Qualifications Qualifications Required u00b7 High school diploma or GED (Bacheloru2019s degree preferred). u00b7 Minimum 2u20134 years of transportation, logistics, or fleet operations experience. u00b7 3u20134 years of supervisory or management experience. u00b7 Valid driveru2019s license; ability to obtain airport badge and pass background checks. u00b7 Strong working knowledge of safety, DOT, and vehicle operation standards. Preferred u00b7 Experience in aviation, airline, or airport ground operations. u00b7 Knowledge of shuttle, motor coach, or fleet management systems. u00b7 Experience managing 24/7 or nightu2011shift operations. Skills & Competencies u00b7 Strong leadership and decisionu2011making under pressure. u00b7 Excellent communication and conflictu2011resolution skills. u00b7 Ability to multitask in a fastu2011paced, timeu2011sensitive environment. u00b7 Detailu2011oriented with strong organizational and reporting skills. u00b7 Customeru2011service focused with a safetyu2011first mindset. Physical & Work Environment Requirements u00b7 Ability to work nights, weekends, and holidays. u00b7 Ability to stand, walk, and be mobile throughout the shift. u00b7 Exposure to airport ramp environments, vehicle traffic, and varying weather conditions. u00b7 Occasional lifting up to 25 lbs. REQNUMBER: 152050ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Created: 2026-04-27