Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business. Responsibilities: u2022 Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner. u2022 Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately. u2022 Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment. u2022 Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services. u2022 Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment. u2022 Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems. u2022 Provide user support for business applications such as D365 and escalate more complex problems when needed. u2022 Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team. Requirements u2022 At least 2 years of help desk, desktop support, or service desk experience in a detail-focused or educational setting. u2022 Demonstrated ability to deliver strong customer service and communicate effectively with end users of varying technical skill levels. u2022 Hands-on experience supporting Microsoft Windows environments, including Windows 10 or Windows 11 systems. u2022 Familiarity with Microsoft 365 applications, especially Word and Excel, in an enterprise setting. u2022 Working knowledge of basic troubleshooting for desktops, laptops, printers, and common hardware peripherals. u2022 Experience handling and updating service desk tickets within a structured support process. u2022 Exposure to Active Directory and user account support tasks. u2022 Ability to work onsite in Madison, Wisconsin, five days per week at the start of the assignment. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-05-02