Senior Full Stack Software Engineer - Digital ...

Job Description At Nordstrom, we're shaping the future of retail through technology. Our culture thrives on curiosity and collaboration. The Nordstrom Digital Servicing Platform (DSP) team is seeking an Engineer to help build Digital Servicing and AI automation solutions. This team is central to Nordstrom's Customer and Servicing strategies, aiming to deliver the legendary service our customers expect from our stores through our Digital Servicing experiences. As a Senior Software Engineer on the DSP team, you will play a pivotal role in designing, building, and supporting the platforms that power how our Care agents and customers interact every day u2014 from the agent desktop tools that handle millions of customer conversations each year to the AI-driven self-service experiences that resolve routine requests so our Care team can focus on what matters most. You'll work end to end across Web UIs, APIs, and event-driven services, partnering closely with peer engineers, product, and Customer Care leadership. Beyond the contact center, the DSP team also owns the Purchase History and Loyalty Rewards dashboard experiences on both and u2014 high-traffic, customer-facing surfaces that millions of shoppers rely on to track orders, returns, and Nordy Club rewards. You'll be building experiences that span both the agent and customer sides of servicing. A day in the lifeu2026 + Collaborate with the squad to develop experiences across our Interaction Management and Digital Servicing platforms. + Integrate with services and events across the Nordstrom technology organization to enhance our industry-leading ecommerce experience. + Work alongside peer engineers to make code-level decisions that ensure a cleaner and more sustainable architecture. + Support on-call incidents, using telemetry to diagnose issues and involve the right partner teams. + Utilize languages such as React, Java, and C#/.NET to deliver full-stack features end to end. + Participate in and contribute to the agile development and planning process u2014 from refinement and sprint planning through delivery and retrospectives. + Write highly maintainable, easy-to-understand code for RESTful services, event-driven systems, databases, and cloud infrastructure following secure coding practices. + Mentor other engineers and help split larger designs into individual work units. + Design and validate scenarios through complete and automated unit, functional, integration, and end-to-end testing. + Instrument code appropriately, creating custom metrics, alerts, and dashboards in New Relic and Splunk. + Identify and prevent performance issues, optimize solutions and infrastructure, and lead cross-functional troubleshooting. + Partner with AI and automation initiatives u2014 including agent assist, intelligent routing, and self-service experiences u2014 to deflect routine work and elevate the customer and agent experience. You own this if you haveu2026 + Bachelor's or master's degree in CS, Engineering, or equivalent practical experience. + 6+ years of professional experience developing RESTful services and event-driven applications. + Solid foundation in software engineering practices, data modeling, object-oriented analysis and design, design patterns, and algorithms. + Experience with Web UI development using JavaScript (React, Redux, Node.js, TypeScript). + Experience using Java, C#/.NET, or other object-oriented programming languages. + Experience using AWS services such as Kubernetes, Elastic Cache Redis, DynamoDB, Lambda, CloudFormation, etc., or features on other similar cloud-hosted platforms. + Familiarity with contact center, customer service, CRM, or agent-facing platforms is a plus. + Familiarity with Linux/Docker and open source software development. + Familiarity with test automation and CI/CD pipelines. + Familiarity with Kubernetes, New Relic, and Splunk. + Strong verbal and written communication skills with the ability to communicate technical information to non-technical audiences. + Curious mindset for AI adoption to optimize work processes. + Passion for new technologies, operational excellence, and customer impact. Your responsibilitiesu2026 + Delivering full-stack features (design, implementation, and support) across the Interaction Management and Digital Servicing platforms. + Working across the full stack of technologies (Web UI, APIs, event streams, and infrastructure). + Building reusable cross-platform components that can be leveraged by other servicing experiences. + Translating written requirements, designs, and wireframes into high quality code. + Partnering with AI and automation initiatives to integrate intelligent agent-assist and self-service capabilities into the servicing experience. + Working with diverse, collaborative, cross-functional teams u2014 including product, design, business operations, and Customer Care leadership. + Participating in 24x7 on-call responsibilities to support critical customer-facing servicing platforms. How we worku2026 + With others. We have remote pairing tools where engineers often work together, as well as virtual collaboration tools for building out solutions. + With transparency. We encourage open dialog and discourse. We don't encourage silos. + With agility. We don't believe in following a process for 'process' sake. We ship frequently and focus on delivering incremental value. + With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company. + With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs. Weu2019ve got you coveredu2026 Our employees are our most important asset and thatu2019s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itu2019s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQu2019s ( for relevant information and guidelines. u00a9 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: About Us Weu2019re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation weu2019re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youu2019re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWeu2019re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on Join us

Created: 2026-05-02