Rooms Operations Manager

Additional Information Job Number 26050776 Job Category Rooms & Guest Services Operations Location Seattle Marriott Bellevue, 200 110th Ave NE, Bellevue, Washington, United States, 98004VIEW ON MAP (Marriott Bellevue, 200 110th Ave NE, Bellevue, Washington, United States, 98004) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $31.25-$38.46 per hour Bonus Eligible: Y JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area CORE WORK ACTIVITIES Supporting Rooms Operations Team u2022 Ensures that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. u2022 Assists in ensuring that the team has the capabilities to meet expectations. u2022 Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Supporting Property Rooms Operations Function(s) u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Assists/teaches the team scheduling against guest and hours/occupied room goals. u2022 Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability u2022 Assists in performing required annual Quality audit with GM & RD. u2022 Ensures a viable key control program is in place. u2022 Understands financial statements, sales and activity reports, and other performance data. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here ( to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Full-time Applicants Only : Employees will accrue paid sick leave, 0.03654 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. Washington Part-time Applicants Only : Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-05-02