Account Manager

About DATDAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America - processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit Deadline:5/31/2026The OpportunityDAT is looking for a relationship-driven Customer Success Manager (Account Manager), located in Seattle, to own the post-sale experience for our highest-value customers. This person will sit at the intersection of onboarding, retention, and expansion - serving as a dedicated, knowledgeable point of contact for VIP accounts throughout their lifecycle. If you thrive on building trust, navigating nuanced commercial conversations, and identifying growth opportunities within existing relationships, this role is for you.What You'll DoOnboarding SupportOwn the onboarding experience for our top-tier accounts, ensuring a high-touch, personalized journey from day one.- Lead tailored product demos for VIP customers during the onboarding phase, adapting content to each account's specific use case.- Act as a dedicated resource that VIP customers can rely on - someone who knows their account and proactively drives them toward early value realization.- Partner with underwriting teams to resolve outstanding post-close UW items quickly, reducing friction and accelerating time-to-value.- Track onboarding milestones and CSAT signals, flagging risk early and adjusting your approach accordingly.Retention & At-Risk Account ManagementServe as the primary point of contact for customers with rate reduction requests or who have submitted cancellation notices.- Navigate sensitive commercial conversations with empathy, clarity, and a thorough understanding of what solutions are commercially viable.- Develop and execute save strategies for at-risk accounts, balancing customer needs with business constraints.- Maintain a consistent, reassuring voice during churn conversations - one that preserves the relationship regardless of the outcome.- Track and report on retention outcomes, building a feedback loop that informs product, pricing, and CS strategy.Account ExpansionBeyond retaining existing revenue, proactively identify and pursue expansion opportunities within the VIP portfolio.- - Drive growth by working with Underwriting to expand the pool of factorable brokers within existing VIP accounts.- Work cross-functionally with Sales, Underwriting, and Product to build the business case for broker expansion opportunities.- Conduct regular account reviews to surface unmet needs and position additional value.- Accurately forecast and track expansion pipeline and closed expansion revenue.The Skills and Experience You'll Bring3+ years of experience in account management, customer success, or a client-facing role - ideally within fintech, insurance, lending, or a B2B SaaS environment.Proven track rec

Created: 2026-05-02