French Bilingual Warranty Pre-Authorization Specialist ...

About the Role _Location: Remote u2013 Indiana residents_ Envie de travailler de chez vous? Fluent in both French and English? If you have an analytical mind, enjoy working with people and know how an auto dealership works, this could be a rewarding opportunity for you As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client. _What to Expect_ + You'll work closely with automotive dealers on the pre-approval program. + Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. + At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. + In cases where additional clarification is needed, you'll call the dealer to get things figured out. _What You'll Do_ + Serve as an expert consultant to dealership service managers on warranty administration and service operations + Provide excellent customer service in French and English + Analyze and identify warranty waste-reduction areas + Help make sure the clientu2019s warranty policies, bulletins and procedures are applied consistently + Support the client's brand quality managers and engineering teams + Deliver services that meet quality and productivity goals + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude _Questions Before You Apply?_ Live chat with a Morley Talent Acquisition (TA) Specialist: + _Chat hours:_ _M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time _ _Closed on some holidays_ + _TA will respond to a_ _fter-hours questions the next business day_ Skills for Success _Required Skills_ + Have an understanding of the automotive dealership environment + Professional communication (written and spoken) and negotiation skills + Excellent interpersonal skills + Able to listen closely with attention to detail + Analytical and organizational skills, process-oriented approach + A positive, self-starter attitude with a solid work ethic and ability to meet deadlines + Computer proficiency + Typing skills (at least 35 WPM) u2013 _take a free typing test (_ _(direct link to test: _Eligibility Requirements_ + Fluency in French and English (spoken and written) + One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + High school diploma or equivalent + Able to work the following hours: + Monday - Friday + 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time + Note: This role works some U.S. holidays and is off on some Canadian holidays + Must be able to stick to the schedule reliably _Nice to Have_ + Experience in warranty administration or a related profession _Remote Work Requirements_ + Indiana resident + Secluded and distraction-free work environment + _Required internet setup:_ + High-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and satellite connections are not supported _The Remote Experience_ Wondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ) Why Join Our Morley Family At Morley, your paycheck is just the start u2013 add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. _Health & Wellness Benefits_ + Medical and prescription coverage + Dental and vision insurance + Paid time off + Associate wellness program with rewards for annual checkups + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) _Financial Benefits_ + 401(k) with match + Flexible spending account (FSA) + Life insurance + Company-paid short- and long-term disability insurance _Benefits to Make Your Life Easier_ + 24/7 online access to doctors through Teladoc + 24/7 nurse help desk + Patient advocacy with free 24/7 support for benefit questions and claims + Guidance for family, financial and estate planning (including wills) _About Morley_ Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) u2013 for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact . Thank you for your interest in Morley. _Notices_ + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: + Click here to view Morleyu2019s CCPA Notice for applicants in California: + Click here to view Morley's privacy policy:

Created: 2026-04-30