IT SaaS Applications Manager

Description We are looking for an IT SaaS Applications Manager to lead the strategy, support, and continuous improvement of enterprise software services in. This contract position has the potential to become permanent and will guide a technical team responsible for SaaS platforms, strengthen service management practices, and ensure systems support organizational priorities in a higher education setting. The role combines application leadership, vendor coordination, process governance, and performance oversight to deliver reliable, secure, and well-managed technology services. Responsibilities: u2022 Direct the administration, configuration, and ongoing enhancement of enterprise SaaS applications to support business and institutional objectives. u2022 Supervise technical staff and foster consistent service delivery practices across application support, issue resolution, and operational maintenance. u2022 Lead the rollout of new application features, workflows, modules, and system integrations while maintaining platform reliability and usability. u2022 Establish and advance IT service management processes such as incident, problem, change, request, and knowledge management using ITIL-aligned practices. u2022 Maintain process documentation, standards, and governance controls, and encourage adoption of standardized procedures across IT teams. u2022 Build reporting dashboards and analyze service metrics to identify trends, improve performance, and guide prioritization decisions. u2022 Partner with SaaS vendors to manage relationships, assess product capabilities, and recommend enhancements that increase platform value and maturity. u2022 Deliver training and guidance to IT staff and end users on SaaS tools, service processes, and effective platform usage. u2022 Support compliance with data privacy, security, audit, and institutional governance requirements across SaaS environments. u2022 Monitor emerging technologies and recommend practical tools, methods, and improvements that strengthen application services and team effectiveness. Requirements u2022 5+ years of experience managing SaaS applications, enterprise software services, or related IT service delivery environments. u2022 Hands-on experience with ServiceNow, including ITSM capabilities and associated modules. u2022 Working knowledge of ITIL processes and ITSM tools, with the ability to apply structured service management practices. u2022 Experience supporting or administering PeopleSoft, including PeopleSoft Campus Solutions, is strongly preferred. u2022 Demonstrated ability to lead technical teams, mentor staff, and coordinate work across multiple stakeholders. u2022 Strong background in vendor management, service performance reporting, and continuous improvement initiatives. u2022 Understanding of governance, security, compliance, and business process alignment within complex organizations. u2022 Excellent communication and training skills, with the ability to support both technical teams and end users effectively. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-30