Director of Managed Services Program

Location : One M&T Plaza (Buffalo, NY) - Hybrid Schedule : Monday-Friday 8AM-5PM (occasional evenings as needed) --- Overview: The Director of Managed Services Program is a senior enterprise leader responsible for defining, operationalizing, and scaling M&T Banku2019s managed services strategy across the enterprise. This role leads the work to refine our vision, build the roadmap, and establish the standards, methodologies, and operating model that business lines will use to evaluate, adopt, and manage managedu2011service capabilities. Acting as the enterprise authority on managed services, this leader partners closely with senior executives, operational owners, and the Global Sourcing organization to advance M&Tu2019s strategic objectives, improve operational efficiency, reduce cost, strengthen resiliency, and broaden enterprise capability. The role requires a strong blend of strategic vision, consulting rigor, governance discipline, relationshipu2011building acumen, and project/program management and delivery - functioning as the u201ccenter of excellenceu201d for managed services adoption, capability maturity, and enterprise alignment. Role Responsibilities: + Define the enterprise vision, objectives, and multiu2011year roadmap for Managed Services in partnership with other leaders, ensuring alignment with business strategy and enterprise priorities. + Develop and maintain the Managed Services Playbook, providing standards, frameworks, and guidance that business lines will use to evaluate and adopt managedu2011service opportunities. + Partner with business leaders to identify, assess, and shape managedu2011service use cases, leading analysis and recommendations that inform senioru2011level decisionu2011making. + Collaborate with the Global Sourcing team on core elements of the Managed Services program, ensuring alignment on partner evaluation approaches, sourcing strategy, and program expectations. + Lead crossu2011functional working groups or committees to drive managedu2011service initiatives, ensuring effective planning, stakeholder alignment, and operational readiness. + Educate, influence, and advise senior leaders and business unit stakeholders on managedu2011service capabilities, opportunities, and best practices across the enterprise. + Prepare and deliver executiveu2011level presentations and updates, communicating program vision, progress, analysis, and recommendations clearly and strategically. Education and Experience Required: + Bacheloru2019s degree and a minimum of 9 yearsu2019 relevant work experience, or in lieu of a degree, a combined minimum of 14 years higher education and/or work experience, including a minimum of 9 yearsu2019 relevant work experience + Minimum of 3 yearsu2019 managerial experience + Advanced analytical ability + Advanced creative problem-solving skills + Excellent interpersonal skills necessary for business partner relationships within and outside the organization + Experience communicating professionally at many different levels + Excellent verbal and written communication skills + Strong attention to detail + Excellent problem-solving skills + Excellent analytical skills + Experience thriving in a fast-paced environment + Advanced experience with pertinent word processing, spreadsheet, presentation, project, email and file sharing software Education and Experience Preferred: + MBA or advanced degree preferred, especially with concentration in strategy, operations, or organizational leadership. + More than 10 years of experience leading enterpriseu2011level strategic or transformation initiatives, preferably involving operatingu2011model design, capability building, or largeu2011scale change. + Demonstrated experience working in or alongside managed services, outsourcing, shared services, vendor strategy, or business process optimization functions. + Prior consulting, advisory, or audit experience that involved structured problemu2011solving, executive engagement, and development of strategic recommendations. + Experience leading crossu2011functional teams and influencing senior leaders in complex, matrixed organizations. + Advanced experience building or applying analytical frameworks, financial models, or businessu2011case evaluations to inform strategic decisions. + Experience developing playbooks, operating standards, or enterprise methodologies in support of large programs or capability rollouts. + Exposure to procurement, sourcing strategy, or vendoru2011governance environments sufficient to partner effectively with Global Sourcing (without performing sourcing responsibilities). + Formal training or certifications in project management, process improvement, or change management (PMP, Six Sigma Black Belt, LEAN, Prosci) preferred. + Demonstrated curiosity and innovation, with a track record of identifying opportunities to modernize processes, improve efficiency, or elevate enterprise capabilities. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidateu2019s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Created: 2026-05-02