Engineeru2013 Field Services & Desktop Support

About the group: Cognizantu2019s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Please note, this role is not able to offer visa transfer or sponsorship now or in the future Role: Engineer u2013 Field Services & Desktop Support Location: Gaffney - SC Mandatory skills: Desktop Support - Field services, Audio visual devices, Operations Management / Lead experience We are seeking an Engineer u2013 Field Services & Desktop Support with 5u20138 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site Key Responsibilities u2022 Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. u2022 Act as primary point of accountability for the site from desktop support perspective. u2022 Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations. u2022 Perform incident management, RCA for major incidents, and drive issue prevention. u2022 Create and maintain SOPs, runbooks, and knowledge articles. u2022 Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. u2022 Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contributions u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Please note, this role is not able to offer visa transfer or sponsorship now or in the futureCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-05-01