Manager - Strategic Corporate Deployment

Manager - Strategic Corporate Deployment Minneapolis, MN, United States Sunrise, FL, United States Phoenix, AZ, United States (Hybrid) Job Description As a Manager - Strategic Corporate Deployment, this role plays a critical part in delivering a seamless early customer experience by bridging sales and implementation, ensuring clients quickly realize value from American Express solutions. By leading deployments, driving adoption, and guiding customers through transformation, it directly supports growth, retention, and increased customer satisfaction. Additionally, the role helps scale customer success model by improving processes, influencing product enhancements, and reinforcing a consistent, world-class client experience. Responsibilities Customer Relationship Management u00b7 Partner with the Sales organization for a warm handoff from commitment to adoption u00b7 Engage during the sales cycle to support requirements gathering and solution alignment u00b7 Actively listen to the customeru2019s challenges and prioritize effective solutions u00b7 Collaborate with customers to ensure satisfaction and identify opportunities to add value u00b7 For existing customers, guide them through migration from legacy tool to new card and expense management platform u00b7 Deliver on commitments and meet established timelines u00b7 Manage expectations of customers and mitigate risk Deployment Planning & Implementation u00b7 Independently plan, organize, and manage deployments for multiple customers u00b7 Lead the customer through consultation and analysis of their requirements & business processes u00b7 Customize the software to align with customer business requirements. u00b7 Coordinate data migration and integrations with existing systems u00b7 Consult and guide the customer with recommendations and best practices u00b7 Understand existing customers current setup on the legacy tool to ensure a smooth, low-disruption migration that meets their business needs u00b7 Train customers and prepare end users Driving Early Adoption & Value Realization u00b7 Focus on delivering measurable value at every stage of the journey u00b7 Develop personalized use cases to accelerate early adoption u00b7 Maintain project momentum through proactive communication and objection handling u00b7 Serve as primary escalation point during deployment u00b7 Monitor customer health indicators during onboarding u00b7 Prepare customers for transition into later lifecycle stages Delivering Exceptional Customer Experience u00b7 Provide consistent, high-quality engagement across projects, emails, calls, and cases u00b7 Communicate complex ideas clearly and professionally (written and verbal) u00b7 Leverage best practices and common use cases to address customer needs u00b7 Demonstrate empathy, ownership, and accountability in every interaction Building a Scalable Customer Success Organization u00b7 Identify process improvements and operational efficiencies u00b7 Partner with the Product team for suggested product & process enhancements u00b7 Develop creative workarounds and implementation best practices u00b7 Contribute to documentation and onboarding materials for new Customer Success colleagues Qualifications Preferred Qualifications u00b7 Minimum 5 years of job relevant experience u00b7 Education Bachelor's degree in Business or Information Technology or equivalent work experience u00b7 Experience in project management, consulting, or software implementation u00b7 Hands-on experience configuring applications to meet business requirements u00b7 Understanding of data migration and system integrations u00b7 Effective oral and written communication skills u00b7 Proficient in the use of Microsoft Office suite of software u00b7 Knowledge of cloud-based products and services u00b7 Strong presentation skills Preferred Attributes u00b7 Passion for delivering exceptional customer outcomes u00b7 Strong organizational and time management skills u00b7 Self-motivated with the ability to manage multiple commitments u00b7 Fast learner with a collaborative, team-oriented mindset u00b7 Accountable to your team & your customers u00b7 An entrepreneurial spirit: flexible and willing to pitch in where needed u00b7 Ready to have fun, keep perspective and be part of an amazing team u00b7 Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors u00b7 Be a champion of and for Compliance withing US SME AD & GCS u00b7 Develop cross-functional partnerships to optimize blue box values Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values (and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, youu2019ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit out Colleague Benefits Site (. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the u201cKnow Your Rights (u201d poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, weu2019ll consider your location, experience, and other job-related factors.u200b Job Info + Job Identification 26005376 + Job Category Sales/Relationship Management + Posting Date 04/28/2026, 08:06 PM + Apply Before 05/08/2026, 05:00 AM + Degree Level High School Graduate + Job Schedule Full time + Job Shift Day + Locations AMEX 7601 penn ave, Minneapolis, MN, 55423, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid) + Salary Range $89250 to $150250 annually + bonus + benefits + Career Area Sales & Relationship Management

Created: 2026-05-01