Automotive Service Advisor - Group 1 Acura Sugar Land

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience.The ideal candidate is passionate about customer service, thrives in a fast-paced environment, and enjoys building strong relationships with customers throughout the service process.Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat businessPrior Service Advisor experience preferredPositive and friendly attitudeInterpersonal communication skillsBasic computer skillsStrong desire to provide an exceptional client experienceAbility to achieve targeted goalsHigh school diploma or equivalentMust have a valid driver’s licenseWe offer...Salary Based Pay PlanA Great Working EnvironmentA Structured Career Path Leading to ManagementService Advisor University - Paid for by Group1Health, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

Created: 2026-05-04