Air Import Supervisor

Position: Air Import SupervisorPay Rate: 86K - 106K per yearSchedule: 8am - 5pm Mon - FriJob Description:The Air Import Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.Core Responsibilities & Duties:Supervise a team of import & export agents to ensure timely customs clearance and transport of shipmentsAbility to build and foster a dynamic team culture aligned with our company valuesDelegate work, prioritize tasks, and adapt to changing situations to assign work proceduresSolve problems that may arise with customer shipmentsOversees billing processes, coordinate collections and resolve major billing problemsMaintain up-to-date customer profiles and rate structures, supports sales team with customer information and ratesNegotiate rates and contracts with shipping companies and suppliers to optimize costsProvide guidance and support to team members on customs procedures, documentation requirements, and trade complianceDevelop and implement standard operating procedures to increase operational efficiency and reduce errorsOther duties as assignedJob Requirements & Qualifications:3+ years experience as Import supervisor Excellent customer service skillsExcellent verbal and written communicationComputer skills, including Microsoft Office products including Word, Excel, Outlook, etc.Excellent problem solving abilitiesLeadership skills and ability to successfully delegate tasks across team spectrumWilling to go the extra mile for the customer, company, and teamAbility to work under minimal supervisionExcellent track record in the freight forwarding industryWhat We Offer:Competitive base salaryPaid time off within the first year of employment, sick time and holidaysCompany provided life insuranceHealth, vision, and dental insurance optionsCommuter benefit planOptional supplemental life insurance401(k)A great place to work with a terrific culture#LI-TW1 #LI-Onsite Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

Created: 2026-05-04