Director Business Transformation

By joining Sedgwick, you'll be part of something truly meaningful. Itu2019s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, thereu2019s no limit to what you can achieve. Newsweek Recognizes Sedgwick as Americau2019s Greatest Workplaces National Top Companies Certified as a Great Place to Worku00ae Fortune Best Workplaces in Financial Services & Insurance Director Business Transformation PRIMARY PURPOSE OF THE ROLE: Sedgwick, a global market leader in risk and claims administration, is in the midst of a multiu2011year transformation to fundamentally reu2011architect how its core businesses operate. Backed by top private equity firms and led by Sedgwicku2019s Chief Transformation Officer, Sedgwick is reimagining how its services are delivered, with a focus on modernizing core operations, improving customer outcomes, and building scalable, datau2011 and AIu2011enabled ways of working. The Business Transformation Director drives enterprise or business unitu2013wide transformation programs, working closely with senior leaders, functional operators, and technology teams to translate transformation hypotheses into operating reality. The Director is accountable for designing and delivering highu2011impact transformation initiatives end-to-end, driving alignment, execution, and adoption across the business. They will support the design of future-state operating and technology solutions across business and technical leaders, build business cases to demonstrate ROI, and drive vendor identification and selection processes. This role goes beyond project management u2013 it offers significant ownership and visibility and is designed for leaders who want to work on complex, highu2011value problems on a global scale and see their work translate into real outcomes. It is built for individuals who are energized by ambiguity, want meaningful roadmap-shaping influence, are motivated by seeing their work move from concept to reality, and are excited by the opportunity to build a track record of delivered impact at enterprise scale. We are actively building out our team and are fortunate to have an exciting roster of Transformation leaders already on board . The transformation team includes former Bain leadership and seasoned executives from top-tier firms. Our team also includes deep experience across Fortune 50 enterprises including Amazon, Wells Fargo, HP, GE, PwC, and Tyson Foods. The group brings decades of expertise in strategy, AI, and large-scale digital transformation across financial services, technology, and industry. ESSENTIAL RESPONSIBILITIES MAY INCLUDE + Leads enterprise or business unitu2013wide transformation programs aligned with strategicobjectives. + Shapestransformation strategy andtranslatesenterprise priorities into executable roadmaps. + Sponsors large-scale AI-enabled process redesign and technology enablement initiatives. + Partners with VPs and executive leadersacrossSedgwick businesses and ITto align priorities, resources, and outcomes. + Establishes enterprise-level governance, success metrics, and benefit realization frameworks. + Drives cultural adoption of data-driven decision-making and continuous improvement. + Ensures transformation outcomes are embedded into operating models. + Serves as a trusted advisor with executive presence and strategic insight. + Buildsbusiness cases todemonstrateclear ROI for prioritized initiatives + Translates business strategy into executable solution design u2014 not just requirements or roadmaps SUPERVISORY RESPONSIBILITIES + Provides support, guidance,leadershipand motivation to promote maximum performance. + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews,hiresandestablishescolleague performance development plans; conducts colleague performance discussions. QUALIFICATIONS Bachelor's degree Business Administration, Finance, Economics, Management, or a related discipline from an accredited college or university preferred.Certifications related to business transformation and/or AI preferred, but not required. Seven to ten (7-10) years of related experience in business transformation, with several years in a management role having significant business impact or equivalent combination of education and experience required.Experience in management consulting and/or enterprise transformation roles within B2B environments required. Experience in the financial services sector (insurance, banking) highly preferred. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the worldu2019s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The companyu2019s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see

Created: 2026-05-04