Managed Services Engineer - Microsoft 365 & Identity

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary The Managed Services Engineer u2013 Microsoft 365 & Identity is responsible for designing, deploying, supporting, and optimizing Microsoft 365 and identity-based solutions across SHIu2011managed customer environments. This role partners closely with internal teams and customers to deliver secure, scalable, and highu2011performing collaboration, messaging, and identity platforms. The ideal candidate brings strong Microsoft 365 and identity expertise, a customeru2011first mindset, and a passion for continuous improvement and automation. This is a remote position requiring a dedicated, distractionu2011free home office and participation in camerau2011on meetings. Role Description + Design, build, and support Microsoft 365, Exchange Online, Entra ID (Azure AD), and directory services + Administer identity platforms including Entra ID, and Active Directory, and Okta + Administer and optimize the customeru2019s Microsoft 365 Collaboration Suite, including Teams, Exchange Online, SharePoint, and OneDrive. + Design, implement, and manage Conditional Access policies within Entra ID (Azure AD) to enforce security requirements and compliance. + Continuously monitor and refine Conditional Access rules to adapt to evolving business needs and threat landscapes. + Collaborate with security and compliance teams to ensure Conditional Access policies align with organizational policies and regulatory requirements. + Design, implement, and manage MDM policies and mobile device management for secure access and compliance. + Act as the primary escalation point to resolve advanced and complex issues related to Microsoft 365 and O365 services (including Teams, Exchange Online, SharePoint, OneDrive, and Intune). + Collaborate with the customer to implement changes, resolve issues, and optimize their Microsoft 365 and MDM environment based on best practices. + Monitor, troubleshoot, and resolve performance, security, and availability issues + Optimize environments through standardization, automation, and best practices + Lead and contribute to managed services and IT projects + Engage directly with customers through meetings, incidents, change requests, and project delivery + Develop and maintain Standard Operating Procedures (SOPs) + Track time and document work accurately within SHI systems + Participate in audits, compliance efforts, and service improvement initiatives + Mentor and support junior engineers and service desk team members + Participate in an onu2011call rotation and provide afteru2011hours support as needed Core Technical Focus Areas + Microsoft 365 management and administration (Exchange Online, Teams, SharePoint, OneDrive) + Identity and access management (Entra ID / Azure AD, AD, Okta) + Conditional Access policy design, implementation, and troubleshooting within Entra ID (Azure AD). + Zero Trust security principles, including risk-based access controls and adaptive authentication. + Security and compliance controls within Microsoft 365 + Mobile device management (policy configuration, deployment, and support) + Automation and scripting + Monitoring, troubleshooting, and optimization Behaviors and Competencies + Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. + Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. + Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. + Self-Development: Can actively seek feedback and use it constructively for personal growth. Skill Level Requirements + Microsoft 365 administration and troubleshooting + Exchange Online configuration and support + Entra ID (Azure AD) + Hands-on experience configuring and supporting Conditional Access policies in Entra ID / Azure AD. + Ability to assess and remediate user and device access risks using Conditional Access and related security tools. + Familiarity with multi-factor authentication (MFA), sign-in risk policies, and session controls. + Mobile Device Management (Tanium, Intune / Endpoint Manager or equivalent) + DNS configuration and troubleshooting + Automation and scripting (PowerShell, Python, or similar) + Familiarity with SaaS security, backup, and recovery solutions + Strong analytical and troubleshooting skills + Clear written and verbal communication skills + Ability to communicate technical concepts to technical and nonu2011technical audiences + Strong customer focus with a sense of ownership and accountability + Ability to manage competing priorities and meet deadlines + Collaborative, teamu2011oriented mindset + Commitment to continuous learning and improvement + Ability to work effectively in a remote, camerau2011on environment Other Requirements + Bacheloru2019s degree in a related field or equivalent practical experience + 3u20135 years of experience in a managed services or Microsoft 365 engineering role + Experience working in customeru2011facing environments + Experience using version control systems such as Git or Azure DevOps + Up to 10% travel annually + Participation in a rotating onu2011call schedule + Ability to work occasional evenings, weekends, or holidays as business needs require + Must maintain utilization targets as defined by leadership + Must successfully pass a CJIS Background Check upon Hire and annually thereafter Certifications + Microsoft 365 Associate (or ability to obtain within 3 months) + ITIL v3+ certification (or ability to obtain within 6 months) Preferred Qualifications + Experience with IT Glue, Autotask, Datto RMM, or similar tools + Familiarity with security platforms (CrowdStrike, Defender, SentinelOne, etc.) + Experience with SaaS data protection and backup solutions (Druva, SkyKick, or similar) + Experience working in regulated environments The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-05-04