VICTIM SERVICES REPRESENTATIVE II

VICTIM SERVICES REPRESENTATIVE II Print ( Apply ufeff VICTIM SERVICES REPRESENTATIVE II Salary $52,794.72 - $71,152.32 Annually Location Los Angeles County, CA Job Type Full time Job Number A1566G Department DISTRICT ATTORNEY Opening Date 04/30/2026 Closing Date 5/18/2026 5:00 PM Pacific + Description + Benefits + Questions Position/Program Information LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE FILING PERIOD: WE WILL BE ACCEPTING ONLINE APPLICATIONS FROM FRIDAY, MAY 1, 2026, AT 8:00 A.M. (PT) UNTIL FRIDAY, MAY 15, 2026, BEFORE 5:00 P.M. (PT). APPLICATIONS RECEIVED AFTER 5:00 P.M. WILL NOT BE CONSIDERED. EXAM NUMBER: A1566G TYPE OF RECRUITMENT: We welcome applications from everyone With more than 10 million residents, Los Angeles County is the most populous county in the nation As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential. Joining the Los Angeles County District Attorney's Office The Los Angeles County District Attorney's Office (LADA) is the largest prosecutorial office in the nation. Our jurisdiction spans 4,083 miles, stretching from the Antelope Valley to Long Beach, and from Pomona to Malibu. LADA is dedicated to protecting and serving our community and safeguarding the rights of crime victims and the accused alike through an unrelenting pursuit of justice. That pursuit of justice will ensure that not just the result but the process itself reflects the highest standards of fairness, impartiality, and integrity. POSITION INFORMATION: The Victim Services Representative II reports to a Supervising Victim Services Representative (VSR) within the Bureau of Victim Services (BVS) and is responsible for assisting victims and witnesses of crimes in obtaining various government mandated services (Direct Services Division); and determining victim compensation benefits for crime-related financial losses through the California Victim Compensation Fund (Claims Verification Division). VSR IIs will be regularly exposed to graphic details of violent crime including murder, rape and child molestation and human trafficking. Positions assigned to Direct Services or Claims Verification will be dependent on their interest, program needs, and location of the vacancy. Essential Job Functions DIRECT SERVICES DIVISION ESSENTIAL JOB FUNCTIONS: + Provides mandated and optional comprehensive trauma informed direct services pursuant to the Penal Code, to help crime victims recover from physical, emotional, mental, and financial hardships resulting from violent criminal acts. + Ability to diffuse crisis situations, handle preliminary assessments independently, and devise a plan to address service needs and make appropriate referrals. + Acts as the on-site BVS lead representative to deliver services and implement the Bureau's mission, goals, and objectives. + Interviews victims, witnesses, and their family members to assess service needs, urgency of service delivery, and applicable compensation benefits, and prepares correspondence to facilitate communications with victims and witnesses and to coordinate services delivery with criminal justice and community-based service partners. + Obtains police report and related documents to show qualifying crime occurred. + Conducts field visits and follow-up services to ensure the personal safety concerns and needs of victims and witnesses are addressed: provides assistance with relocation, transportation, home security, restitution orders, and court protective orders. + Assists victims and witnesses in obtaining information of offender release or change in custody status. + Documents services and activities performed in the BVS Lotus Notes database. + Provides compensation filing assistance (e.g., reimbursement for relocation, medical and dental expenses, loss income or wages, funeral costs, crime scene clean-up, and job rehabilitation) in compliance with California Victim Compensation Program (CalVCP) eligibility and benefit rules and regulations. + Serves as a liaison between victims and witnesses and deputy district attorneys and law enforcement officers (e.g., deputy sheriffs, police, probation, parole, and judicial officers) to promote victims' rights, services, safety, and well-being. + Provides investigative updates, court support, criminal and juvenile justice orientation, case status updates, post sentencing notifications, safe waiting areas, and victim impact statement assistance for victims, witnesses, and their families. + Trains, directs, and reviews the work of volunteers, student workers, and interns and assists with mentoring other Victim Services Representatives. + Communicates with employers and creditors to mitigate crime-related collateral consequences of victimization and/or participation in the criminal justice process. + Attends community events, fairs, and meetings; conducts presentations for community groups, schools, and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services. + Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about victims' rights and services. CLAIMS VERIFICATION DIVISION ESSENTIAL JOB FUNCTIONS: + Reviews, evaluates, and verifies victim compensation claims submitted to the BVS Claims Verification Unit (CVU). + Determines and verifies each claimant's eligibility for CalVCP compensation benefits, reimbursement, and other applicable benefits in compliance with laws, rules, regulations, and policies established by the CalVCP and BVS; sends notification letters to claimants and service providers to inform of decision or to request additional information. + Reviews claims applications and documents for accuracy, compliance and completeness. Interprets and applies relevant CalVCP criteria, rules, and regulations. + Contacts victims, BVS Direct Services VSRs, law enforcement agencies, providers, insurance companies, and others to secure necessary documentation to process claim. + Utilizes the State automated case management system California Compensation and Restitution System (CaRES) to determine the benefit amount to be paid on each claim. Documents all actions taken in the CaRES system. + Assists in mentoring other VSRs. + Conducts presentations for community groups, schools, and public service agencies on victim compensation through CalVCP. + Attends community events, fairs, and meetings; conducts presentations for community groups, schools, and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services. + Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about compensation for victims and their families. Requirements REQUIREMENTS TO QUALIFY: One year experience assisting victims of crimes in applying for available services at the level of County of Los Angeles Victim Services Representative I. Experience of at the level of VSR Iis defined as assisting victims of crimes and witnesses in obtaining a variety of services, determining eligibility for reimbursement of financial losses resulting from crimes, and obtaining victims and witnesses participation in the prosecution of such crimes. You may still qualify even if your job title isn't exactly the same as the one listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. WITHHOLD INFORMATION: If you are within three months of meeting the experience requirement, then you can still apply for this exam. However, we will not include you on the list sent to hiring managers until we have verified that you meet the requirements. LICENSE: A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Location and Shift Requirements: Applicants must be willing and able to work inANY AREAof Los Angeles County and on ANY SHIFT (e.g., evenings, nights, weekends, etc.). Appointees may be required to travel when needed to carry out job-related essential f unctions. Additional Information Our assessment process for this exam consists of: PART I: A multiple choice and/or simulation assessment weighted at 50% assessing the following: Achievement, Professional Potential, Responsibility, Teamwork, and Paying Attention to Details. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19. Candidates must meet the requirements, and achieve a passing score of 70% or higher on Part I in order to proceed to Part II of this examination. PART II: A Training and Experience Evaluation weighted at 50% assessing the following: + Education and training in related human services areas + Related experience in a public or private community services agency + Experience assisting clients and/or victims Applicants must meet the requirements and achieve a passing score of 70% or higher on each weighted exam part in order to be placed on the eligible list. TRANSFER OF TEST COMPONENTS: + If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam. TEST PREPARATION We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary. + Online practice tests are available at ( + Various information can be found on our website at The section dedicated to test preparation is

Created: 2026-05-04