Client Services Support

Job Description Day to Day Responsibilities: A client of Insight Global is looking for a Client Services Support individual to join their team. The Concierge Partner is primarily responsible for providing the companyu2019s clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for clients (ie. account creations, project access and new engagement tasks). Essential Functions: u2022u2003Customer Satisfaction ou2003Service Level Agreements (SLAs) uf0a7u2003Ensure 15min response, follow-up and resolution SLAs are being met. ou2003Provide the highest level of customer service to further solidify the relationship with clients by: uf0a7u2003Assistance with logging into the system, navigating the interface and performing specific tasks. uf0a7u2003Guidance on advanced features such as searching and exporting. uf0a7u2003Troubleshoot and resolve support issues. ou2003Have a passion for speaking to client, with expertise in the following areas: uf0a7u2003Security awareness of caller/user identification and approval polices. uf0a7u2003Client advocacy when collaborating with other teams and keeping the client updated on resolution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Fluent English + at least one required language ou2003Priority order: Cantonese or Mandarin (top), German (second), French (third) u2022u20032u20133+ years of customer facing support experience ou2003Call center, technical support, hospitality/concierge, customer service u2022u2003Comfort learning technical systems ou2003Login/MFA support, system navigation, basic troubleshooting ou2003Windows/mac environment familiarity Remote in any timezone in US but must be willing to work the following days/hours: u2022u2003Tuesday to Saturday 2pm to 11pm Eastern u2022u2003 Background in: ou2003eDiscovery ou2003Legal tech ou2003IT support ou2003Hospitality concierge roles

Created: 2026-05-04