Dispatch Response Specialist

GardaWorld Security Services is Now Hiring a GSOC Dispatch Specialist Ready to suit up as a GSOC Dispatch Specialist? This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays. Whatu2019s in it for you: + Site Location: Richmond, VA + Set schedule: 2:00pm - 10:00pm, 2nd Shift Evening + Competitive hourly wage (DailyPay is available for GardaWorld employees) + A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options + Career growth opportunities at GardaWorld + Uniform provided at no cost ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned: u2022 Alarm Monitoring u2022 CCTV Monitoring u2022 Camera Surveys u2022 Answering phones; operate IP based telephone system u2022 Radio Dispatch; use multi-channel communications u2022 Radio and Call logging u2022 Operations support; routing of call information to the appropriate units for handling. u2022 Ensure timely and effective response to incidents, alarms, notifications, calls and other activities. related to the Security Operations Center and its role as a central alarm monitoring station. u2022 Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems. u2022 Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures. u2022 Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.) u2022 Other duties as assigned. BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Formal Education, Licenses, and Certifications Required: u2022 Must possess a high school diploma or equivalent u2022 Must be able to pass any State-required training or other qualifications for licensing u2022 Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following: u2022 Ability to multi-task u2022 Advanced decision making u2022 Active listening u2022 Effective communications skills u2022 Call management/etiquette u2022 Sentence clarity/spelling u2022 Quickly Access Situations (5Ws) u2022 Verbal/reading comprehension u2022 Problem solving u2022 Memory recall u2022 Interpersonal skills u2022 Attention to detail Type and Length of Specific Experience Required: u2022 Demonstrated analytic and critical thinking skills and ability to prepare reports u2022 Ability to use logic and reasoning to reach conclusions and approaches to problem solving u2022 Demonstrated level of competency with advance computer systems u2022 Proficient computer skills including Microsoft Office applications u2022 Ability to communicate effectively with IT and Security Systems professionals u2022 Demonstrated ability to operate radio, telephone equipment and/or console monitors u2022 Ability to adapt in a dynamic work environment while possibly working under pressure Knowledge and Skills Required: u2022 Effective oral and written communication u2022 Planning and organizing u2022 Proficiency with Microsoft Office Applications u2022 Problem solving u2022 Active listening u2022 Assess and evaluate situations effectively u2022 Synthesize facts, concepts, principles u2022 Identify critical issues quickly and accurately u2022 Compile, sort, and interpret data u2022 Research, investigate, compile information u2022 Mediate conflict with tact, diplomacy u2022 Write informatively, clearly and accurately u2022 Advanced Creativity u2022 Multi-tasking u2022 Setting and achieving goals u2022 Logical/linear thinking u2022 Attention to detail u2022 Choosing from/among alternatives OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. u2022 Associate degree or higher in Criminal Justice, Communications or related field u2022 Professional training and/or education in one or more of the following: o Customer service o Dispatch operations o Security and/or emergency services u2022 Documented experience and competency in the following Security Software Systems: o Access Control/ID systems (ProWatch a plus) o Alarm Receiving Automation software (Onyx Works a plus) o Incident Management and computer assisted dispatch software. o CCTV/Video Management systems (MaxPro a plus) o Mass Notification systems (Everbridge a plus) u2022 Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch u2022 Operation, Technical Security Control Room, or similar environment u2022 Ability to learn through classroom and on the job training. PHYSICAL REQUIREMENTS AND ENVIRONMENT: u2022 Environment: Office; minimal to no exposure to extreme temperatures is expected u2022 Major activity: Working on PC and using telephone/radio while sitting u2022 Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching. u2022 Must be able to submit to drug screening to the extent permissible by law u2022 Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today u2013 this could be more than a job 26% of our corporate employees started as frontline workers. If youu2019re ambitious with an entrepreneurial spirit u2013 someone who wants to be a GardaWorld Ambassador u2013 a promising career awaits you GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. Not the job for you? Make sure to check out all our jobs We also have tactical, concierge, and even casual roles available. _It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment_ . 116404

Created: 2026-05-04