Janitorial SME & Vendor Relations Manager

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The selected candidate must reside in the US and reside within the Central, Mountain, or Pacific Time ZoneTravel Requirement: Travel is required (30-50%) for site visits, inspections, and vendor support across portfolio locations.What this job involves: TheJanitorial / Custodial SME & Vendor Relations Managercombines deep cleaning operations expertise with strategic sourcing and vendor management capabilities, serving as the technical authority and category specialist for janitorial and custodial services supporting a dedicated client account or portfolio. You'll leverage both operational field knowledge and procurement execution skills to drive consistency, cost control, quality, and sustainable practices across distributed facilities. The position requires you to serve as the primary subject matter expert for janitorial operations including day porter services, floor care, restroom sanitation, waste management, specialty cleaning, and disinfection protocols while developing comprehensive scopes of work that align with best practices and client needs. You'll own and manage janitorial quality assurance platforms and inspection tools, ensuring Facility Managers are properly trained and driving consistent technology adoption across the portfolio. The role involves developing and leading RFP/RFQ processes for janitorial services, analyzing vendor proposals, and supporting procurement teams through vendor selection and contract execution. You'll define key performance indicators, conduct regular site inspections and vendor audits, and drive corrective actions for underperforming vendors while maintaining compliance with client standards and regulatory guidelines. This position demands consistent availability during standard business hours with reliable technology access for real-time responsiveness through phone, email, and video collaboration to support time-sensitive client needs.What your day-to-day will look like:Serve as the primary subject matter expert for janitorial and custodial operations, developing comprehensive scopes of work including frequency schedules, task specifications, quality standards, and performance expectations aligned with industry best practices and client needsOwn and manage janitorial quality assurance platforms and inspection tools, ensuring JLL Facility Managers are properly trained through development of training materials, user guides, and standard operating procedures while monitoring platform utilizationDevelop and lead RFP/RFQ processes for janitorial services including bid specifications, pricing structures, evaluation criteria, and appropriate pricing models aligned with service scope and facility characteristicsConduct regular site inspections and vendor performance audits to assess cleaning quality, compliance with specifications, evaluate performance against KPIs and service level agreements, and drive corrective actions for underperforming vendorsEstablish performance-based janitorial standards and quality benchmarks using industry frameworks, create site tiering models based on facility characteristics, and standardize service delivery models across regions and vendorsAnalyze ja

Created: 2026-05-04