5K New Hire Bonus! Case Manager Behavioral Health (...

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. Up to a $5,000 New Hire Bonus Available Position Summary Program Overview Help us elevate our patient care to a whole new level Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our membersu2019 health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country. Family Summary/Mission Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements, and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies. Position Summary/Mission Our Case Managers use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individualu2019s and familyu2019s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Fundamental Components & Physical Requirements Assessment of Members: u2022 Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred memberu2019s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating memberu2019s benefit plan and available internal and external programs/services. u2022 Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. u2022 Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care: u2022 Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or memberu2019s needs to ensure appropriate administration of benefits u2022 Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes u2022 Identifies and escalates quality of care issues through established channels u2022 Ability to speak to medical and behavioral health professionals to influence appropriate member care. u2022 Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health u2022 Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. u2022 Helps member actively and knowledgably participate with their provider in healthcare decision-making. u2022 Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs. Monitoring, Evaluation and Documentation of Care: u2022 In collaboration with the member and their care team develops and monitors established plans of care to meet the memberu2019s goals u2022 Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures Remote Work Expectations + This is a remote-hybrid role; candidates must have a dedicated workspace free of interruptions + Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications + Must reside in Illinois + 3-5 years clinical practical experience + 2-3 years CM, discharge planning and/or home health care coordination experience + Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually + Must possess reliable transportation and be willing and able to travel up to 50-75% in Southloop, Chinatown and surrounding areas. Mileage is reimbursed per our company expense reimbursement policy + Excellent analytical and problem-solving skills + Effective communications, organizational, and interpersonal skills + Ability to work independently + Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. + Efficient and Effective computer skills including navigating multiple systems and keyboarding Preferred Qualifications + Certified Case Manager is preferred + Bilingual in English AND Cantonese or Mandarin Education u2022 Masteru2019s Degree in Behavioral/Mental Health or related field License: u2022 LCSW or LCPC in the state of Illinois Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $0.00 - $0.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This fullu2011time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellu2011being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments (. We anticipate the application window for this opening will close on: 05/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.

Created: 2026-05-04