Managed Services Engineer - Network

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess deep technical expertise in designing, implementing, and managing complex network infrastructures with a particular focus on Palo Alto firewalls (including VM Series in Azure), Juniper Mist switches and wireless solutions, and Fortinet security appliances, hybrid connectivity (ExpressRoute/MegaPort), network security, and proactive infrastructure monitoring with LogicMonitor. Role Description + Design, deploy, and maintain secure and resilient hybrid network solutions across onu2011premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azureu2011based infrastructure and ExpressRoute/MegaPort connectivity. + Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies. + Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices. + Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning. + Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects. + Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wiu2011Fi, and security platforms. + Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption. + Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms. + Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning. + Maintain network documentation, including topologies, configurations, and change logs. + Collaborate with client IT teams, vendors, and internal stakeholders to deliver highu2011quality, clientu2011focused solutions. + Participate in the onu2011call rotation and provide escalation support for critical network incidents. + Remain current on industry trends and best practices, recommending improvements as appropriate. Technical Focus u2013 Network + Enterprise networking design and support (routing, switching, wireless) + Firewall configuration and troubleshooting (policy, NAT, IPS/IDS) + Secure network segmentation and remote access solutions + Network monitoring, diagnostics, and disciplined change control + Automation and standardization of network changes where applicable Behaviors and Competencies + Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. + Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. + Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. + Self-Development: Can actively seek feedback and use it constructively for personal growth. Skill Level Requirements + Bacheloru2019s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience + 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment + Expertu2011level handsu2011on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms + Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer) + Proficiency with Juniper Mist wireless solutions, including implementation and management of AIu2011driven wireless networks + Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort + Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation + Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls + Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard + Excellent troubleshooting, analytical, and problemu2011solving skills + Strong documentation, communication, and customer service skills, with the ability to communicate effectively with both technical and nonu2011technical audiences + Strong sense of ownership, accountability, collaboration, and the ability to manage multiple priorities in a clientu2011facing environment Preferred Experience + Experience in a managed services provider (MSP) environment + Experience with SDu2011WAN and cloudu2011managed networking solutions + Handsu2011on experience with network automation or scripting (e.g., Python, Ansible) + Familiarity with infrastructureu2011asu2011code or automation concepts + Experience supporting complex, multiu2011client network environments Certifications + CCNP or equivalent advanced networking certification preferred + Palo Alto PCNSE certification preferred + Fortinet NSE 4/5/7 certifications preferred + Juniper JNCIS or JNCIP certifications preferred + Azure Networking certification preferred + ITIL Foundation certification preferred Other Requirements + Ability to travel up to 10% annually + Participation in a rotating onu2011call schedule, including afteru2011hours support + Occasional evening, weekend, or holiday work as business needs require + Ability to meet utilization targets established by leadership + Must successfully pass a CJIS background check upon hire and annually thereafter The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-05-04