Top Secret Cleared IT Specialist

Job Description Insight Global is looking to hire a Top Secret cleared IT Specialist sitting onsite in Washington, DC. This role supports a contract providing IT services to the FBI by delivering reliable, hands on desktop IT support to end users. The position focuses on troubleshooting and resolving hardware, software, and connectivity issues to ensure end-users can perform their work without disruption. The role requires the ability to work independently with minimal supervision, as well as collaborate with team members on more complex technical issues. Strong customer service skills, sound judgment, and initiative are essential, along with the ability to research issues, follow established procedures, and apply effective solutions. Typical day-to-day responsibilities include installing, maintaining, and supporting desktop systems, peripherals, business applications, and multiple operating systems. Additional Responsibilities: u2022u2003Install, configure, and support desktops, laptops, peripherals, and software in networked, standalone, classified, and unclassified environments. u2022u2003Diagnose, troubleshoot, and resolve hardware and software issues on desktop and portable systems. u2022u2003Provide end users with guidance and instruction on the use of hardware and software. u2022u2003Analyze customer service requests and deliver timely, effective technical solutions. u2022u2003Use trouble ticketing systems to open, update, and close tickets accurately and on time. u2022u2003Perform software and hardware upgrades across multiple systems, printers, and peripherals. u2022u2003Prepare IT equipment for reuse, redeployment, or surplus disposition. u2022u2003Support office moves, new builds, and relocations, including equipment disassembly and reinstallation. u2022u2003Provide technical support to users at remote locations as required. u2022u2003Conduct IT audits as assigned, in accordance with applicable policies and procedures. u2022u2003Prepare and submit status and progress reports to team leads. u2022u2003Identify, document, and recommend process improvements. u2022u2003Communicate effectively with users via phone, electronic methods, and in person. Physical Requirements: u2022u2003Ability to lift up to 50 lbs. u2022u2003Must be able to walk, bend, squat, twist, reach above shoulder level, crawl under desks, carry equipment, and push or pull carts loaded with IT hardware. Compensation: $20.00/hr to $27.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements -u2003Active Top Secret security clearance -u2003Education and experience requirement: Bacheloru2019s degree with 1 year of related experience, Associateu2019s degree with 3 years of related experience, or 5+ years of related experience in lieu of a degree -u2003Prior end user IT support experience in troubleshooting hardware, software, and connectivity issues -u2003Demonstrated experience installing, maintaining, and repairing desktop operating systems, business applications, computer hardware, peripherals, and printers -u2003Working knowledge of IT ticketing systems (opening, updating, and closing tickets) -u2003Ability to provide in person, desk side IT support in a secure environment -u2003Strong customer service, communication skills, and professional demeanor -u2003IT certifications applicable to desktop or mobile computer support

Created: 2026-05-04