Public Utilities Specialist (Revenue)

Summary This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K), Bonneville Power Administration (BPA). The purpose of this position is to serve as a Public Utilities Specialist and analyst responsible for providing timely and accurate customer billing services for BPA's customer contracts. Responsibilities About the Position - Portland This position is located in Portland, OR which boasts huge spans of amazing trees, foliage, landscape, and everywhere you look you can appreciate beautiful greenery It is known as the most bike-friendly city in America, has a train system that greets you at the airport spanning across the city, and is home to the Portland International Rose Garden, the oldest in the country Portland is the one place where you will find lively festivals, energetic music, mouthwatering food, and for you basketball fans, the Portland Trail Blazers are a 7 minute walk from the HQs building There is always something new to experience in this eco-friendly town As a Public Utilities Specialist (Revenue), you will: Assist the Senior Revenue Analysts in quality control assessments by reviewing selected customer bills for accuracy, completeness, and contract applications. Provide accurate, understandable, and timely billing services to customers. Analyze customer demand and energy data to ensure that values are in accordance with the customer's contract. Be responsible for the analysis and billing for various products and services in a timely and accurate manner. Review and interpret existing and draft customer contracts and contract amendments to assess the impact on the billing process. Participate in the development, implementation, review and revision of Customer Billing policies, procedures, standards, and internal controls. Participate on project teams responsible for billing system enhancements and/or upgrades. Requirements Conditions of Employment In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. Key Requirements: You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. You will be required to report in person to the official duty location. Conditions of Employment: Suitable for Federal employment, as determined by a background investigation. Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check. May be required to successfully complete a probationary period. Qualifications Additional Conditions of Employment: All Customer Support Services employees will comply with the Standards of Conduct independent functioning regulations by engaging only in shared support functions and will be prohibited from engaging in either transmission or power merchant functions. The shared Customer Billing employees will have access to non-public transmission and customer information stored in contract management systems and tools but will automatically restrict power merchant employee access to non-public transmission and customer information through an automated process that will include firewalls and password protection. Customer Billing employees will not serve as a conduit for non-public transmission and customer information. Since this function will provide for and support the needs of both Power and Transmission, the incumbent will need to fully understand internal risk management controls (OMB A-123) and Standards of Conduct (SOC) guidelines. The incumbent will participate in training of OMB A-123 and SOC guidelines,and adhere to the Agency's compliance with the

Created: 2026-05-04