Sr. Customer Support Engineer

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: Are you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitechu2019s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the enterprise customeru2019s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your career in a diverse environment. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share in our passion for Equality and Environment. Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors youu2019ll need for success at Logitech. In this role you will: u25cf Resolve technically complex support issues reported by the customers and/or other team members. u25cf Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers. u25cf Own the technical relationship with customers and manage their expectations. u25cf Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that canu2019t be resolved with standard troubleshooting u25cf Provide ad hoc feedback about trends and new issues u25cf Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met. u25cf Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers. u25cf Deliver consistent customer experience that meets or exceeds our commitments. u25cf Be compassionate, respectful and honest Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: u25cf Strong knowledge of video conferencing and AV products u25cf Strong knowledge of windows and Mac OS u25cf Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet u25cf Proven knowledge of computer networking and operating systems u25cf Familiarity with Android-based device (beyond cellular phones) desirable u25cf Familiarity with IOS devices desirable u25cf Excellent communications both verbal, oral and interpersonal skills. u25cf Exceptional customer service skills. u25cf Demonstrated ability to quickly learn and troubleshoot new technologies u25cf Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary. u25cf Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO. u25cf Professional level English, Spanish / French skills are a plus, spoken and written. In addition, preferable skills and behaviors include: u25cf Proven experience in a technical support capacity, with very strong video conference (VC) troubleshooting experience u25cf Proven experience providing remote technical support u25cf Proven experience providing high-touch support to Enterprise accounts u25cf Technical certifications beneficial, but not required Location: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near _Dallas, TX._ #LI-CT1 This position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave. Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Donu2019t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We canu2019t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Created: 2026-05-06