Director, Change Management

The application window is expected to close on: 05/15/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Join a high-impact team at the center of Ciscou2019s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team. Your Impact As the Director of Change Management, you are the primary architect of the strategic direction and lead the change management function within SSPO. You will lead a high-performing team of global and regional change managers, empowering them to design and implement change initiatives that minimize disruption and maximize the value of new sales tools, processes, and AI-powered workflows. You will serve as the primary liaison between your team and executive leadership, ensuring that our change strategies are robust, scalable, and fully aligned with Ciscou2019s global sales objectives. Your team will be the bridge between the center and the geos and functions, keeping the global plan consistent while giving geos the agility to adapt and execute locallyYou will be responsible for: Strategic Leadership & Team Management: + Provide vision, mentorship, and career development for a team of change management managers, fostering an environment of continuous learning, psychological safety, and high performance. + Oversee the teamu2019s portfolio of change initiatives, ensuring consistent application of change management methodologies across all global sales projects. + Manage resource allocation and prioritization to ensure the team is effectively supporting high-priority sales transformations, AI-driven capabilities, and process improvements. + Act as an executive advisor to senior sales leadership, providing insights on adoption trends, resistance points, and the overall health of change initiatives. Sales Transformation Strategy & Execution: + Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities. + Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams. + Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption. + Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working. Cross-Functional Execution & Integration: + Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives. + Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity. Sponsorship, Stakeholder Partnership & Champion Networks: + Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders. + Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level. + Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity. + Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers. + Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support. Performance Monitoring & Continuous Improvement: + Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes. + Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement. + Translate complex technical and process data into clear, actionable insights for senior leadership. + Share best practices and lessons learned with the broader global change management community. Minimum Qualifications + BA/BS (or equivalent) with 12+ years of experience in Change Management, Business, or Organizational Development, including 3+ years in a leadership or management capacity leading teams through large-scale organizational transformations. + Demonstrated success in driving organizational change and transformation within a global, matrixed environment. + Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology. + Deep expertise in change management methodologies such as Prosci ADKAR. Preferred Qualifications + Exceptional coaching and talent development skills with a proven track record of scaling high-performing teams.

Created: 2026-05-06