VP Delivery Services & Implementation

Company : Highmark Health Job Description : JOB SUMMARY The Vice President of Delivery Services and Implementation is an experienced enterprise leader responsible for ensuring disciplined, value-focused execution across the organizationu2019s strategic transformation and operational portfolio. This role sets the enterprise standard for program and project delivery, enabling the successful execution of complex, crossu2013business unit initiatives that advance the companyu2019s transformation agenda and core business performance. The VP partners closely with Business Unit leadership, Product Management, Technology, Finance, and the Transformation Office to successfully build and deploy $500M-$1B in annual technology capabilities which drive multiples of value to the bottom line. This leader drives operating model maturity, strengthens execution rigor, and ensures transparent governance across both run-the-business and change-the-business investments. The role balances strategic influence with hands-on delivery leadership, elevating delivery management from traditional project tracking to enterprise value realization. Success in this position requires strong cross-functional influence, operational depth, and the ability to lead through complexity in a highly matrixed environment. ESSENTIAL RESPONSIBILITIES + Perform management responsibilities to include, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets. + Enterprise Delivery Leadership u2022 Own and continuously elevate enterprise delivery excellence across the full portfolio of strategic and operational initiatives.u2022 Lead execution of large, complex, crossu2013business unit programs critical to enterprise transformation and performance.u2022 Establish clear delivery accountability, decision rights, and escalation pathways across the enterprise.u2022 Ensure consistent execution discipline across both run-the-business and change-the-business initiatives.u2022 Serve as a trusted advisor to executive leadership on delivery risk, sequencing, and execution readiness. + Portfolio & Program Governance u2022 Design and operate an integrated enterprise portfolio governance model aligned to strategic priorities and investment guardrails.u2022 Implement forward-looking risk, dependency, and issue management across the portfolio.u2022 Drive transparent executive reporting focused on outcomes, value realization, and delivery confidence.u2022 Partner with Product Management and Finance to ensure investment prioritization aligns to enterprise value and capacity realities.u2022 Oversee stage gates, delivery health frameworks, and decision forums that enable speed with control. + Operating Model & PMO Maturity u2022 Define and evolve the enterprise Delivery Management operating model, tools, and standards.u2022 Modernize delivery practices to support agile, hybrid, and traditional execution models as appropriate.u2022 Embed scalable, repeatable delivery frameworks that improve predictability without creating unnecessary bureaucracy.u2022 Lead continuous improvement of portfolio management capabilities, including integrated planning and dependency management.u2022 Ensure clear distinction and effective handshake between Product Management, Product Ownership, Functional Leaders, and Delivery Management. + Business Partnership u2022 Work closely with Product Management and Technology to ensure customer-centric roadmaps translate into feasible, sequenced delivery plans.u2022 Collaborate with the Transformation Office to enable successful execution of enterprise transformation initiatives.u2022 Provide proactive insights on delivery trade-offs, capacity constraints, and sequencing decisions.u2022 Strengthen cross-functional alignment and reduce execution friction in the matrix. + Financial & Value Managementu2022 Embed value realization discipline across the portfolio, including benefits tracking and in-year ROI visibility.u2022 Partner with Finance and Product Management to improve business case rigor, funding governance, and post-implementation value tracking.u2022 Ensure delivery plans reflect realistic resourcing, financial guardrails, and capacity constraints.u2022 Drive improved predictability of delivery timelines, costs, and outcomes.u2022 Support enterprise prioritization decisions with data-driven portfolio insights. EDUCATION Required + Bachelor's Degree in Business or related field Substitutions + None Preferred + Masters in Business Administration EXPERIENCE Required + 10 years of increasing responsibility in project/program leadership + 10 years in health plan operations/program management + 10 years of increasing experience providing strategic guidance to leaders and shaping organizations to help achieve goals + 10 years in levering technology to drive outcomes + 10 years of demonstrated experience leading transformation and/or change management Preferred + None LICENSES or CERTIFICATIONS Required + None Preferred + PMP, PgMP, SAFE or similar certification SKILLS + Proven success leading complex, cross-functional initiatives in a large, matrixed organization + Demonstrated experience building or maturing enterprise PMO or Delivery Management functions + Strong financial acumen, including business cases, benefits realization, and portfolio prioritization + Experience partnering with Product Management, Technology, Finance, and business executives + Track record of influencing senior executives and driving alignment across competing priorities Language (Other than English): None Travel Requirement: 25% - 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Physical work site required Occasionally Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never Lifting: 25 to 50 pounds Never _Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ _Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companyu2019s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employeeu2019s responsibility to comply with the companyu2019s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Pay Range Minimum: $185,000.00 Pay Range Maximum: $335,000.00 _Base pay is determined by a variety of factors including a candidateu2019s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J279801

Created: 2026-05-06