Technical Support Representative I

The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.Handle a high volume of inquiries in a quality manner with little assistanceCollect and enter call data for each call in the customer management databaseResponsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframesPerform duties according to standard operating procedures and department policiesParticipate in meetings as requiredAttend 3rd party and internal training as requiredDesirable Skills and Experience:High School diploma, military training, trade school or equivalentDesirable Skills and Experience:Customer Service experienceAutomotive troubleshooting and hands-on repair experience or educationStrong PC skills. Proficient Microsoft Office suiteBilingual in Spanish or FrenchKey Competencies:Team playerStrong customer service skillsStrong written and verbal ommunication skillsSalary Range is $41,000 - $52,000Actual compensation may vary based on experience, location and other factorsSnap-on is an Equal Opportunity Employer, Minority/Female/Disabled/VeteranWe strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.25 billion, S&P 500 company headquartered in Kenosha, Wisconsin.

Created: 2026-05-07