Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities: u2022 Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally. u2022 Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices. u2022 Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly. u2022 Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational. u2022 Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure. u2022 Travel between sites as needed to provide on-location technical support and maintain consistent service coverage. u2022 Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs. Requirements u2022 At least 2 years of experience in an IT support, desktop support, or help desk environment. u2022 Demonstrated ability to troubleshoot issues related to Microsoft 365 and Active Directory. u2022 Hands-on experience supporting Intune and technology used in classroom or instructional settings. u2022 Familiarity with ticket management systems and standard support workflow practices. u2022 Working knowledge of computer hardware, printers, and peripheral device troubleshooting. u2022 Reliable transportation and willingness to travel between locations as required. u2022 Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-05-07