Monitoring Lead- Application Hosting

Location: Washington DC Public Trust + Position is required to be full-time onsite at Client's Headquarters in Washington DC + Assist in driving, standardizing, and managing unified configuration management database. + Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis. + Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems. + Create and provide intuitive and informative dashboards on current and past performance and service status. + Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components. + Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs. + Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams. + Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console. + Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery. Required Education and Experience: + Must have extensive knowledge of multi-vendor server operating systems. + Minimum of 7 years of experience related experience + Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic + Direct experience and expertise with Management Protocols including SNMP, and WMI + Scripting Experience: PowerShell, VBScript, and/or other scripting experience + Experience managing monitoring systems with >250 Host and/or >3000 sensors + Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios + Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions + Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment. Preferred skills and qualifications: + Experience supporting a 24x7 operations environment + Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components + Systems administrator experience managing Windows and/or Linux operating systems + Expert level experience with scripting and automation + Experience integrating monitoring tools to operate through ServiceNow + Experience automating alerts to generate Service Tickets + Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management + ITIL certification(s) including Foundations and above strongly preferred + Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience + Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics. + Experience with visualization and computational tools Position Details: + Pay Rate / Range:____$60-$65____ _The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the positionu2019s responsibilities; the candidateu2019s experience, education, and skills; location; travel required; and current market conditions._ + Benefits (Regular, Full Time Employees): 1. Medical, Dental, and Vision offerings 2. Weekly Direct Deposit 3. Paid Holidays and Personal Time Off 4. 401(k) with match 5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages 6. Pre-Paid Legal and Employee Assistance Programs 7. Northwest Federal Credit Union Membership 8. BB&T @ Work Program This program requires US Citizenship _ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans_ tag#IND1

Created: 2026-05-07