Enterprise Application Support Analyst 1

This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office Who are we looking for? Choice Hotels, one of the worldu2019s largest lodging franchisors, has an exciting new opportunity as our Support Analyst 1 in the Enterprise Application Support team in IT Operations. The Enterprise Application Support Analyst provides 2nd level technical support for Choice Hotelsu2019 business processes and applications. In this role, youu2019ll be a key contributor to the second-level technical support of Choice Hotelsu2019 enterprise applications and business processes. Youu2019ll investigate, research, and analyze a wide range of enterprise systems to resolve service requests, incidents, and disruptionsu2014ensuring smooth and efficient operations across the organization. Are you the critical thinking self-starter that thrives in a collaborative, team-oriented environment? We invite you to apply today for our Enterprise Application Support Analyst 1 role today and #MakeItYourChoice. Your Responsibilities + Provide secondu2011level support for enterprise applications and distributed systems through investigation, replication, and troubleshooting. + Analyze logs, execute database queries, review systemu2011tou2011system data flows, and access servers to diagnose issues. + Manage incidents and service requests within defined priorities and SLAs using ServiceNow. + Participate in critical incidents, providing investigative analysis and technical support. + Monitor application availability and performance using enterprise monitoring tools (e.g., Grafana, OpenSearch). + Perform realu2011time incident triage and escalate complex issues to senior team members as appropriate. + Serve as an incident responder during highu2011severity outages, supporting incident command and coordination efforts. + Collaborate with Network Operations, Service Desk, and Engineering teams to resolve crossu2011platform issues. + Maintain working knowledge of enterprise environments, including Windows, Linux/Unix, cloudu2011hosted systems, and foundational networking concepts. + Participate in afteru2011hours onu2011call rotation and respond to emergency requests in accordance with Choice Hotelsu2019 onu2011call policies. Your Experience, Skills & Competencies + Minimum of 1 year of related technical support or IT operations experience. + IT certification or bacheloru2019s degree in information technology, Computer Science, or a related field or an equivalent combination of education and relevant work experience. + Experience using ticketing systems (preferably ServiceNow) to track, document, and resolve incidents and service requests. + Experience creating and maintaining technical documentation. + Experience in the hotel or hospitality industry is preferred. + Experience using AI productivity tools (e.g., Copilot, ChatGPT, or similar). + Basic knowledge of PCI and SOX audit concepts. Technical Skills + Strong troubleshooting and analytical skills. + Foundational knowledge of AWS and Linux/Unix administration utilities. + Basic SQL knowledge or willingness to learn (MS SQL Server, MySQL, Oracle). + Experience with monitoring and logging tools (Grafana, OpenSearch; exposure to Prometheus, Thanos, or similar preferred). + Ability to SSH into Linux/Unix systems and review configuration and log files. + Familiarity with incident severity models and SLA enforcement. + An Understanding of networking concepts, including routing, switching, and VPNs. + Strong written and verbal communication skills. Additional Skills & Competencies + Ability to work flexible schedules, including extended hours as business needs dictate. + Ability to participate in a 24x7 support environment. + Ability to prioritize and resolve technical issues efficiently. + Ability to continuously learn and improve technical, product, and service skills. + Passion for contributing to a growing knowledge network and continuous improvement culture. Your Team This is an individual contributor role that will report to the Enterprise Application Support Manager. You will have 8 peer teammates and collaborate with cross functional departments on a regular basis. This role is not eligible for sponsorship Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: + Competitive compensation and benefits, including medical, dental, and vision coverage + Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance + Financial benefits for retirement and health savings + Employee recognition programs + Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. Weu2019re the hotel company for those who choose to bet on themselves u2014 the striver, the dreamer, the entrepreneur u2014 because thatu2019s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today u2014 for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward u2014 giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD u2014 Located at Pike & Rose (, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ u2014 Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN u2014 Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote u2014 Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choiceu2019s Cultural Values Welcome and Respect Everyone Be Bold Be Quick Listen Be Curious Show Integrity Choiceu2019s Leadership Principles Act with Intention Lead with Authenticity Grow & Deliver

Created: 2026-05-07