Sr. Director, Process Excellence

Position Schedule: Full-Time This job posting is anticipated to remain open for 30 days, from 05-May-2026. The posting may close early due to the volume of applicants. The Senior Director - Process Excellence is an enterprise leader responsible for defining and executing the firm's process excellence strategy across Process Governance, Process Re-engineering and Process Intelligence. This role operates at the intersection of operational transformation, AI enablement, sourcing/shoring enablement, and the future of work, ensuring end-to-end processes are designed to deliver measurable business value. What you'll do: + Define and lead the enterprise-wide process excellence strategy, integrating process governance, process re-engineering and process intelligence capabilities, influencing executive stakeholders + Create conditions for process excellence outcomes in the firm including data and tool enablement, mindset/behavior shifts, talent strategy + Provide leadership and direction to the Directors of Process Re-engineering and Process Intelligence + Partner with executive leaders to develop Future of Work strategies and multi-year plans to transform the workforce with AI and sourcing/shoring + Lead enterprise end-end process transformation leveraging process intelligence and process re-engineering, partnering with executive stakeholders across AI, Human Capital, Sourcing/Shoring, and Business Areas to activate the transformation strategies + Create and govern enterprise process inventory, standards and methodologies for process excellence, also ensuring regulatory and risk requirements + Partner with AI, Technology, Business Architecture, and Functional Leaders + Align process intelligence insights with re-engineering initiatives + Champion AI, automation, and analytics in process designDefine KPIs and value-realization measures Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (. Hiring Minimum: $172800 Hiring Maximum: $294100 + Skills/Requirements + Bachelor's Degree, Master's Degree preferred + 10+ years of experience in process excellence or operational transformation within the Financial Services industry + Ability to lead enterpriseu2011wide process transformation + Lead enterprise-wide transformations, which include influencing senior leaders and stakeholders, solving complex problems, and balancing strategy and execution + Experience with Lean, Six Sigma and BPM methodologies + Expertise in process intelligence, process mining, and analytics + Strong capability with Automation, AI, and future-of-work technologies + Strong ethical standards with executive level communication and presence + Demonstrated leadership in both strategic planning and execution + Ability to drive strategic planning and execution at scale + Six Sigma Black Belt or equivalent preferred + Awards & Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones ( Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones ( + About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500u00b9 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (. u00b9Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. #LI-HO

Created: 2026-05-07