Facets System Administrator

Clinical Pharmacist Department: Facets System Administrator Location: Sacramento (Onsite/Hybrid)Schedule: Full-Time | ExemptCompensation: $75,000 to $90,000 annuallyTravel: Minimal, as neededOur purpose is strong, our impact is lasting, join us on the journeyWestern Health Advantage Support the Systems That Make It All WorkIf you enjoy being the person who understands how everything connects—systems, data, people, and processes—this role puts you right at the center of it.As a Facets System Administrator at Western Health Advantage, youll play a critical role in maintaining, enhancing, and optimizing our core operating system. Youll lead upgrades, solve complex system challenges, and collaborate across the organization to ensure Facets runs smoothly, accurately, and efficiently.What Youll DoSystem Administration and OptimizationManage and maintain the Facets core operating system to ensure performance, stability, and data integrityLead system upgrades, enhancements, and ongoing improvementsConfigure and support key functionalities, including eligibility (270/271) and benefit-related dataProject Leadership and ImplementationLead and support cross-functional projects impacting FacetsCoordinate system enhancements, work orders, and vendor deliverablesPlay a key role in annual initiatives such as Open Enrollment and system upgradesSupport, Troubleshooting, and TrainingServe as the primary point of contact for system support, security, and issue resolutionTroubleshoot system issues, manage tickets, and identify root causesDevelop and deliver training materials to improve user adoption and self-sufficiencyVendor and Cross-Functional CollaborationPartner with vendors (e.g., Cognizant) on system performance, testing, and issue resolutionCollaborate with IT and internal departments on system changes and impactsRepresent WHA in user groups and external system discussionsTesting, Compliance, and Operational SupportCoordinate and execute testing for system updates and benefit changesEnsure accurate loading and validation of benefit configuration dataSupport internal requests and maintain member-facing platforms and materialsWhat You BringEducation & ExperienceBachelors degree (preferred)3-5 years of experience supporting healthcare payer systems, preferably FacetsTechnical & Industry KnowledgeStrong understanding of health plan operations (benefits, claims, eligibility)Experience with system upgrades, enhancements, and vendor coordinationTools & SkillsStrong analytical and troubleshooting capabilitiesAbility to translate technical concepts into user-friendly trainingExperience managing system tickets, requests, and cross-functional prioritiesCore StrengthsProblem-solving and root cause analysisClear communication across technical and business teamsAbility to lead projects and manage competing prioritiesWhy This Role MattersThis role ensures the stability and evolution of WHAs core system—directly enabling accurate benefit administration, efficient operations, and a seamless experience for both employees and members.Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis made unlawful by federal or state law.Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you — and excellent customer service for our members.To apply, email cover letter and resume to

Created: 2026-05-08