Administrative Assistant

Job Description A nationally recognized service organization supporting essential equipment operations is seeking a highu2011energy Administrative Coordinator to support a highu2011volume service office. This is a crucial role as it will significantly reduce workload strain and enhance communication metrics for the region. This location has about 3 employees who are in and out of the office, and covers 65,000+ square miles. Communication with customers is a critical driver of customer satisfaction scores and overall revenue growth. This individual will serve as the frontu2011line contact for customers, technicians, and internal teams - ensuring updates are communicated promptly, the office runs smoothly, and incoming calls are answered professionally. After training you will often work independently; fielding up to 70 calls a day. This is an excellent opportunity for someone who enjoys a fastu2011paced environment, has strong people skills, and wants to join a company with significant internal advancement potential. If performance milestones (30u201160u201190 days) are met, this role can grow into broader office, service, or operational responsibilities. Responsibilities u2022 Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60u201370 calls/day) u2022 Answer and triage all inbound calls to the Birmingham office u2022 Receive, sign for, and distribute mail and packages, including FedEx overnight u2022 Maintain office appearance and assist with general upkeep u2022 Organize parts shelves and support inventory coordination u2022 Assist with basic administrative tasks to keep office operations running smoothly u2022 Serve as a friendly, professional presence in the office when the Operations Lead is in the field We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Make outbound customer calls to provide repair schedule updates (50%+ of role; ~60u201370 calls/day) Answer and triage all inbound calls to the Birmingham office Receive, sign for, and distribute mail and packages, including FedEx overnight Maintain office appearance and assist with general upkeep Organize parts shelves and support inventory coordination Assist with basic administrative tasks to keep office operations running smoothly Serve as a friendly, professional presence in the office when the Operations Lead is in the field Experience in manufacturing, service industry, or fieldu2011based company (HVAC, pest control, construction, logistics, etc.) Experience in environments where equipment downtime impacts customer urgency Familiarity with service scheduling or dispatch concepts Church admin or communityu2011facing admin background (peopleu2011heavy roles)

Created: 2026-05-08