Veterinary Client Service Representative- Part-Time, ...

Client Service Representative- Part Time Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.We are currently seeking a Client Service Representative to join our Client Services team!General Overview:In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.Location:Boulder, COSchedule:Part TimeTuesday & Wednesday10am-8pmCompensation:$19 - $21 based on experience and skills assessment+ $$ overnight differentials offered (+$4.50/hr for any hours between 7pm - 7am)Duties & Responsibilities:Provide high quality customer service that meets or exceeds the expectations of our clientsFacilitate admission of patientsSupport the doctors and support staff as neededAssist with euthanasia paperwork and provide compassionate service to owners suffering from loss and griefCollect deposits for appointments and proceduresCommunicate patient progress/owner updates to clients in the lobbyAnswer questions clients may have while in the lobbySchedule future appointments/follow up as neededSign in visitors and vendorsLook for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassionAssist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area - wipe down surfaces, sweep lobby, etc.Maintain coffee and supplies for client useAbility to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospitalUphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and CompassionQualifications: Knowledge, Skills, and Abilities:Provide high quality customer service that meets or exceeds the expectations of our clientsFacilitate admission of patientsSupport the doctors and support staff as neededAssist with euthanasia paperwork and provide compassionate service to owners suffering from loss and griefCollect deposits for appointments and proceduresCommunicate patient progress/owner updates to clients in the lobbyAnswer questions clients may have while in the lobbySchedule future appointments/follow up as neededSign in visitors and vendorsLook for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassionAssist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area - wipe down surfaces, sweep lobby, etc.Maintain coffee and supplies for client useAbility to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospitalUphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and CompassionFluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Ability to work independently and with little or no supervisionAbility to multi-task and produce quality work while making effective decisionsWhy Join Us?Innovative Environment: Be part of a team that embraces cutting-edge technology including CT and MRI studies.Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.At CASE, our Compassion Committee works diligently to ensure each patient experiences a stress-free visit. We employ a variety of calming tools and protocols, including separate Feline and Canine ICUs, soothing music, and specialized pheromone products to reduce fear and anxiety. Our dedicated team provides personalized care, monitoring emotional and pain levels to maintain comfort and prevent negative experiences.For more information about us, please visit

Created: 2026-05-11