Help Desk Analyst II

Description We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments. Responsibilities: u2022 Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications. u2022 Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices. u2022 Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution. u2022 Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns. u2022 Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use. u2022 Assist with account and access-related tasks in Active Directory, including routine updates and user support. u2022 Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources. u2022 Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution. Requirements u2022 At least 3 years of experience in help desk, desktop support, or a similar technical support role. u2022 Demonstrated experience supporting Microsoft Windows 10 and general Microsoft Windows environments. u2022 Working knowledge of Office 365 and the ability to assist users with common application and access issues. u2022 Hands-on experience with Active Directory, desktop imaging, and computer deployment processes. u2022 Familiarity with SCCM and standard troubleshooting practices for endpoint support. u2022 Experience resolving printer hardware, printer connectivity, and network printer issues. u2022 Understanding of VPN technologies and the ability to troubleshoot remote access problems. u2022 Strong customer service skills with the ability to communicate clearly and professionally with end users. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-05-11