Customer Service Representative

Description We are seeking a detail-oriented and customer-focused professional to support a 6-8 week project in customer account management, order coordination across assigned accounts. This role is responsible for ensuring exceptional customer service through timely communication, proactive problem-solving, and accurate management of customer and shipment information while maintaining strong relationships with both clients and internal sales teams. Key Responsibilities: u2022 Manage customer inquiries and ensure all requests are handled within established service level agreements (SLAs) u2022 Maintain and update customer master data and CRM systems to ensure accuracy and organization u2022 Partner closely with Sales and Logistics teams to coordinate shipments, resolve delivery issues, and communicate updates proactively to customers u2022 Monitor inventory levels, stock rotation, shipment tracking, delays, payments, and other account-related activity to support smooth operations and customer satisfaction u2022 Optimize container loads and oversee tracking and tracing of overseas shipments from mills, warehouses, and ports of dispatch u2022 Create, organize, and maintain documentation related to operational processes, shipping requirements, compliance, and regulatory standards u2022 Identify process improvements, system enhancements, and digitalization opportunities to streamline workflows and improve operational efficiency u2022 Collaborate with internal teams to support overall business goals, team KPIs, and continuous improvement initiatives u2022 Assist with additional operational projects including inventory reconciliations, claims management, and reporting needs Requirements u2022 2+ years of experience in customer service, order entry, logistics, supply chain, operations, or account support environments preferred u2022 Strong experience handling inbound customer calls and responding to customer inquiries in a professional and timely manner u2022 Excellent organizational skills with the ability to manage multiple priorities, deadlines, and accounts simultaneously u2022 Strong written and verbal communication skills with the ability to collaborate cross-functionally with Sales, Logistics, and Operations teams u2022 Experience with CRM systems, customer account management, and maintaining accurate customer records u2022 Ability to coordinate shipments, track orders, and provide proactive updates regarding delays or delivery issues u2022 High attention to detail with strong problem-solving and follow-up skills u2022 Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook u2022 Ability to work both independently and within a collaborative team environment u2022 Experience supporting inventory reconciliations, claims processing, or operational reporting is a plus TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-05-13