Management Analyst III

Management Analyst III Print ( Apply ufeff Management Analyst III Salary $59,901.66 - $70,235.10 Annually Location Houston, Texas Job Type Full Time Job Number 38747 Department Houston Public Works Opening Date 05/11/2026 Closing Date 5/24/2026 2:00 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Service Line/Section: Utility Billing/Business Support Services Reporting Location: 4200 Leeland Workdays & Hours: Monday u2013 Friday / 8:00am - 5:00pm Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTION + Conduct regular audits of utility bills, payments, adjustments, and account transactions to ensure accuracy and compliance with established policies and regulations. + Review and verify billing data for completeness, accuracy, and consistency across multiple systems. + Identify billing discrepancies, errors, or irregularities and coordinate with departments to investigate and resolve findings. + Monitor compliance with internal controls, billing procedures, and financial policies. + Prepare detailed audit reports summarizing findings, root causes, and recommended corrective actions. + Track and report key audit metrics, trends, and recurring issues to management for follow-up. + Collaborate with Finance, Customer Service, and Field Operations to correct billing issues and improve audit readiness. + Support development and maintenance of audit checklists, procedures, and documentation standards. + Participate in internal or external compliance reviews and provide supporting documentation as needed. + Assist in process improvement initiatives to strengthen billing accuracy and reduce audit exceptions. + Provide feedback and training to staff on audit findings, billing compliance, and best practices. + Perform special audits and projects as assigned to address high-risk areas or new business processes + May perform other departmental programs as assigned WORKING CONDITIONS A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds. This is a Houston Public Works position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Public Administration, Business Administration, Finance or a field directly related to the job. EXPERIENCE REQUIREMENTS Four years of professional experience in accounting, budget analysis, finance, public administration or a field directly related to the job are required. Substitutions Experience cannot be substituted for the Bacheloru2019s degree requirement. A Masteru2019s degree in a field directly related to the job may substitute for two years of the above experience requirement. LICENSE REQUIREMENTS None PREFERENCES Preference will be given to those with strong analytical, critical thinking, and problem-solving skills. The ideal candidate will have a solid understanding of financial, billing, and auditing principles, along with advanced proficiency in Microsoft Office Suite (especially Excel for data analysis and reporting) + INFOR and Advanced MS Office Suite + Billing and transaction audits + Financial data analysis + Procedure and policy development + Cross-department coordination Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer skills assessment test. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidateu2019s qualifications as well as the pay rates of other employees in this classification. Pay Grade 21 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6120. If you need special services or accommodations, call 832-393-6120. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Please select your highest verifiable level of formal education completed. + High School Diploma/GED + Associate's Degree in Public Administration, Business Administration, Finance or a field directly related to the job. + Bachelor's Degree in Public Administration, Business Administration, Finance or a field directly related to the job. + Master's Degree or higher in Public Administration, Business Administration, Finance or a field directly related to the job. 02 Which area of concentration did you obtain your degree? + Accounting + Finance + Business + Other + I have no degree 03 How many verifiable years of professional experience in accounting, budget analysis, finance, public administration or a field directly related to the job do you have? + Less than 2 years + 2 years but less than 4 years + 4 years but less than 8 + 8 years but less than 10 + 10 years or more + No Experience 04 What is your level of proficiency in Microsoft Word? + Basic Microsoft Word: open, create, save and modify documents, format the documents for printing, using the printer menu to preview documents before they are printed and print the pages, change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check. + Intermediate Microsoft Word: using Mail Merge in Word to personalize business letters for an entire mailing list or creating posters and other graphics-heavy documents in Publisher, create mailing labels, insert footnote and end note, create bookmark, insert a cross reference to a bookmark, insert a link into a document, design and create a simple form, save form as template, enable revision tracking in a document, accept or reject revision, protect a revision from modification by others, compare two documents side by side, combine two documents into one, insert and delete a comment into a document. + Advance Microsoft Word: use mail merge to create documents, recipient lists, insert fields, prepare and existing list for use in mail merge, delete items that you have performed (copy chart and title and paste), replace check box with symbol, print out checklist and check the appropriate boxes, import subdocument, split document into two documents, create a table. + None of the above 05 What is your level of proficiency in Microsoft Excel? + Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks. + Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands. + Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA. + None of the above 06 What is your level of proficiency in Microsoft PowerPoint? + Basic Microsoft PowerPoint: Create a new presentation, add and edit text, insert images, apply simple slide layouts, and use basic design templates. + Intermediate Microsoft PowerPoint: Create and format professional presentations using themes and slide masters, insert charts and tables, use transitions and animations, and customize slide templates + Advanced Microsoft PowerPoint: Design complex presentations with embedded multimedia, hyperlinks, and advanced animations; create custom templates and master layouts; integrate data from other applications; and use PowerPoint tools to automate or standardize reporting and visual presentations. + None of the above 07 Which of the following best describes your experience with Utility Billing or Customer Information Systems (CIS)? + I have no experience + Less than one (1) year of experience + One (1) year of experience + Two (2) years' experience + Three (3) years' experience + Five (5) years' experience + More than five (5) years' experience 08 How would you describe your experience developing or updating written procedures, policies, or audit documentation? + No experience + Limited experience (assisted in drafting or revising documents) + Moderate experience (independently drafted or updated procedures for a specific process) + Extensive experience (developed, implemented, and maintained organization-wide procedures or audit standards) 09 Please explain and provide details of your experience working with local and state ordinances, regulations, or compliance requirements related to utility billing and auditing. 10 Please describe your experience with responding to audit requests. 11 Do you possess the ability to communicate with staff at different levels of the organization? Please explain below 12 Please describe a time in your career when you have worked with internal and external stakeholders. 13 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No Required Question

Created: 2026-05-13