Collections Supervisor (Supervisor II)

Collections Supervisor (Supervisor II) Print ( Apply ufeff Collections Supervisor (Supervisor II) Salary $109,844.80 - $155,521.60 Annually Location Portland, OR Job Type Regular Job Number 2026-00400 Bureau Office of the Chief Financial Officer Opening Date 05/11/2026 Closing Date 5/25/2026 11:59 PM Pacific + Description + Benefits + Questions The Position Job Appointment: Regular, full-time Work Schedule: Monday u2013 Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: This is a supervisor position. All manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects. This position will report to the Columbia Square Building ( 111 SW Columbia St, Portland, OR 97201) for in-person work. Remote work must be performed within Oregon or Washington. For more information, click here ( . Benefit: Please check our benefit tab for an overview of benefit for this position. Language Pay Premium Eligible: This position may be eligible for Language Pay Differential ( for qualifying employees . Application Material: Please click APPLY to submit your application via the City of Portlandu2019s online portal. You will need to respond to the supplemental questions and attach a resume. Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules. Position Summary The City of Portlandu2019s Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs. In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements. You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings. As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments. Have a question? Contact Information: TroyLynn Craft Senior Recruiter To Qualify The following minimum qualifications are required for this position: + Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation. + Experience with at least one years of work in collections, accounts receivable, and/or revenue recovery. + Experience with at least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands. + Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies. Applicants must also possess: + The ability to pass a comprehensive background investigation. The following are preferred qualifications for this position: + Experience with Integrated Tax Software or similar tax administration software systems + Experience applying the laws and regulations applicable to taxation and revenue collection. + Experience supervising staff in a represented environment. The Recruitment Process STEP 1: Apply online between May 11 - 25, 2026 Required Application Materials: + Resume + Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules. + Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: + Veteranu2019s Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date. + Effective January 1, 2026, the State of Oregon law ORS 408.225 - 408.238 is amended to expand eligibility for Veteransu2019 Preference to current and former Oregon National Guard service members. If applicants are existing state or former Oregon National Guard servicemembers, they are encouraged to attach appropriate documentation to their future recruitment applications. + Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments. + To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement. Application Tips: + Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the

Created: 2026-05-13