Customs Process Engineer

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL is committed tomaintainingan environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to beinga great placeto work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…TheProcess Engineer, Customs is responsible forprocess optimization, digitalization, and automation initiatives for Customs Clearance processes inUSA. This role drives measurable improvements inclearancecycle time, quality, compliance, and productivity. The role analyzes current-state customs clearance processes,identifiesinefficiencies, andleadsthe implementation of automated and digital solutions (e.g., RPA, workflow enhancements, system integration improvements, Artificial Intelligence). The Process Engineer partners with country Customs teams, BIT, Operations Excellence, Compliance, and regional GTW leadership to standardize processes, manage projects, and ensure adoption through SOPs, UAT, training, and stakeholder engagement.Duties and Responsibilities:Identifyautomation opportunities (e.g., RPA, workflow optimization, system bridge enhancements) and collaborate with BIT and country SMEs to develop requirements and support deployment. Develop charters, improvement plans, and ROI-based prioritization modelsCreate RPA analyses, process documentation, and test scripts. Conduct User Acceptance Testing (UAT),validateoutputs, and support post-go-live stabilization for new tools and technologies.Map end-to-end customs clearance processes, assess bottlenecks, and recommend simplification or standardization opportunities based on complexity, cost, and performance impact.Develop andmaintainSOPs, control plans, and process standards that ensure consistency, operational excellence, and alignment with global and regional policy.Apply project methodologies (timelines, RAID logs, risk assessments) to deliver process improvement initiatives on time and within scope.Collaborate with Customs leaders, BIT teams, and country operations to drive adoption of new tools and practices. Prepare training content, conduct workshops, and provide performance feedback loops.Utilize analytics to evaluate clearance performance (cycle time, exceptions, automation rates, defect trends). Recommend metric definitions and support development of efficiency reporting.Partner with Compliance and BIT to evaluate the impact of regulatory or system changes and support implementation of required process adjustments.Build strong, trust-based relationships with key stakeholders to ensure alignment, adoption, and continuous improvement across the region.Minimum Qualifications:Education:Bachelor’s degree in Industrial Engineering, Process Engineering, Supply Chain, Operations Research, Data/Analytics, or relatedfield.Experience:Minimum of 5+ years of experience in Network Operations, Process Engineering, or continuous improvement.Demonstrated background in process mapping, process optimization, or Lean/Six Sigma methodologies.Experience supporting digitalization, automation, or RPA-driven improvements preferred.Exposure to customs clearance or regulated operational environments is beneficial.Skills:Strong analytical skills withabilityto interpret operational data,identifytrends, and make data-driven recommendations.Proficiencyin process mapping tools and methodologies (e.g., Lean, Six Sigma).Strong communicationand influencing skills with the ability to translate technical concepts for non-technical audiences.Solid project management skills and ability to manage multiple initiatives simultaneously.Preferred Qualifications:Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provideadditionaldepth and value to the role.Lean Six Sigma certification (Yellow/Green Belt).Experience in customs clearance, brokerage, trade compliance, or expresslogistics.Familiarity with RPA solutions, digital workflow tools, or data analytics platforms.Exposure to DHL systems, data flows, and global express operations.Experience supporting regional programs across multi-country environments.Customs Broker's License preferredOtherimportant informationabout this position:Based in CVG ideallyRequires weekday (Monday-Friday) attendance with flexibility around core business hours.Position requires regional travel up to 50%.DHL Express will provide reasonable accommodations to support individuals with disabilities in performing essential job functions.Employee Benefits & IncentivesDHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role,you'llfind our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings - 401K with company matchmyShares- Voluntary plan to buy discounted company sharesMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off - Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application andpossibly one or moreinterviews. If you believe that you might needreasonableaccommodation for any part of the application process, please send an e-mail , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here:Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

Created: 2026-05-14