Director, Customs Post Entry, Quality & Training

At DHL Express,our people are our greatest strength. Every individual contributes to making us the world’s#1 Express Delivery and Logistics Company, recognized as the#1 World’s Best Workplace™by Great Place to Work and Fortune.DHL Express is committed tomaintainingan environment that empowers every team member to make the greatest possible impact on our business. Ourculture is about personal commitmentto our business, to eachotherand to our global communities. DHL is dedicated to beinga great placeto work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…TheDirector Customs Post Entry, Quality and Trainingis responsible forleading the quality, post‑entry compliance, and training programs that ensure regulatory accuracy and operational excellence across the U.S. network. This role provides governance, oversight, and continuous improvement to strengthen customs compliance, mitigate risk, and enhance workforce capability. The position works cross‑functionally with Operations, Finance, IT, and other organizational stakeholders to drive consistency, reduce defects, and support scalable, compliant customs operations.Key Responsibilities:Quality & Compliance LeadershipDevelop and govern the enterprise quality strategy aligned to U.S. Customs & Trade Compliance requirements.Oversee quality controls, audits, defect prevention, and corrective action programs.Monitor national quality performance and leadrisk basedmitigation efforts.Post Entry OversightDirect postentry programs including corrections, protests, supplemental filings, and reconciliation.Ensure accuracy, timeliness, consistency, and adherence to SLA and regulatory standards.Drive financial risk reduction related to duty variances, misclassification, and penalties.Training Strategy & DevelopmentArchitect the training strategy for customs operations, quality, and compliance functions.Oversee curriculum design, competency models, certification pathways, and new‑hire and recurrent programs.Measure training effectiveness using performance metrics, quality outcomes, and audit results.Data‑Driven Performance & Continuous ImprovementLead Lean, standard work, and continuous improvement initiatives to reduce waste, improve throughput, and strengthen regulatory compliance.Leads the development of dashboards, KPIs, and scorecards that measure compliance accuracy, cycle times, and defect trends.Implement sustainable corrective actions that enhance accuracy, speed, and quality performance acrosscustomsoperations.Qualifications:Education: Bachelor’s degree in Supply Chain, International Business, Logistics, Quality, or related fieldExperience: 8+ years of experience in quality management, trade compliance,logistics, or operational leadership.Strong background in U.S. Customs regulations, HTS classification, valuation, and audit readiness.Experience leading multi‑site teams and enterprise‑level improvement initiatives.Proven success managing post‑entry programs and high‑impact compliance functions.Experience developing and deploying enterprise training programs.Skills & Competencies:Strongexpertisein U.S. customs regulations and compliance requirementsAdvanced analytical skills withproficiencyin metrics, dashboards, and data‑driven decision‑makingSolid grounding in Lean, standard work, and continuous improvement practicesAbility to navigate complex operational, financial, and organizational challengesClear, effective communicator able to turn complex regulatory issues into practical guidanceProven enterprise leadership and change‑management capabilityStrong cross‑functional influence and collaboration skillsStrategic thinker focused on risk reduction, quality improvement, and scalable operationEmployee Benefits & IncentivesDHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role,you'llfind our benefits and rewards are among the best in the industry They include:Competitive PayBonus/Incentive ProgramsRetirement Savings - 401K with company matchMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off - Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, orany other protected characteristic. The EEO is the Law poster is available here: will ensure that individuals with disabilities areprovidedreasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to1receive other benefits and privileges of employment. Please contact us to request accommodation.

Created: 2026-05-14