Returns Warranty Administrator
HEICO - Hauppauge, NY
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Job DescriptionSeal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components.Our unique marketing and technical sales approach are the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.Role - Returns Warranty AdministratorExecute timely processing for all programs to achieve customer satisfaction and overall program success.Develop and maintain good relationships with internal and external customers (customers, vendors, internal staff members) to promote collaborative environment.Develop and implement process improvements to enhance customer experience and company efficiencies.Develop metrics (Excel or other) to identify company and vendor performance, along with opportunities to advance performance. RequirementsResponsibilities - Administer SD''s Evaluation and Repair Warranty Programs Interface with customers to secure information necessary to initiate a warranty claim Investigate claims submitted to validate eligibility for warranty Interface with vendors to secure approval of return for evaluation and repair Create SD Return Authorization documents/transactions Provide Return Authorization to customer Record receipt when product is returned from customer; submit to Accounting for processing Coordinate with Buyers to initiate SD PO transaction for returning to vendor Coordinate with shipping to return product to vendor Proactive monitoring and follow up with vendors for timely evaluation/repair feedback Engage Product Managers/Director as needed to ensure timely responses from vendor to ensure customer satisfaction and SD efficiencies Proactive communication with customers, SD Sales Reps, Product Managers regarding status of vendor evaluation, evaluation findings, and if appropriate repair options costs Create appropriate transactions to execute customer''s decision on vendor''s findings (return, repair, scrap) Coordinate with SD Purchasing to create PO transaction for return from vendor to SD or create appropriate internal transactions to accept credit from vendor Proactive monitoring to ensure that vendor returns product or provides credit memo to SD Record receipt when product is returned from vendor; submit to Accounting for processing Create transaction to return product or provide credit to customer, as appropriate
Created: 2024-05-04