Analyst, Assoc Acct Mgr INT
CVS Pharmacy - New York City, NY
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Job DescriptionThe Associate Account Manager position with Aetna International works with the Account Manager to retain customers by providing day to day support to producers, plan sponsors, and external constituents. The AAM will work closely with internal business partners in support of their assigned customers. The AAM role provides proactive account service management in support of business objectives and to achieve customer satisfaction. Aetna International is looking for a motivated, energetic individual to join our Government Segment Account Management Team. Preferred work location in Washington DC/Virginia area. Alternate locations in New York City or Philadelphia may be considered.Applicants should be comfortable working with international diplomats in a dynamic, multi-cultural environment. The Associate Account Manager for this important position will be assigned a specific book of business, and will be responsible for managing the day to day incoming requests from producers, plan sponsors, in addition to supporting the Account Manager as requested.As the Associate Account Manager, the candidate will: Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service Communicate and present information to audiences at all levels, both internally and externally Meet both virtually and, at times, directly with customers and brokers, as needed Work to develop and maintain proficient understanding of the international employee benefit business environment Responds to customer benefits questions, and clarifications on billing, eligibility, and claims processes Retain and grow the client relationship and effectively position our products with an emphasis on expanding our book of business. Pay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications2-5 years industry or customer service experience, preferably with complex accounts. Includes multi-functional experience, e.g., underwriting. Insurance license, as required by state law, is a plus. Arabic language skills is a plus.College degree or equivalent work experience.Preferred QualificationsNo additional qualifications to note.EducationNo additional educational requirements to note.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-05-04