Client Services Support III - LRLGJP00007144
LHH - Berkeley Heights, NJ
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Join LHH's prestigious client in Berkeley Heights, NJ, as a Client Services Support III in this exciting contract role Elevate your career with a renowned company known for its excellence.Apply today for an opportunity to interview and be part of a dynamic team.Title: Client Services Support IIILocation: Berkeley Heights, NJ - OnsitePay: $37/hourType: 12months contract with potential to extendSchedule: M - F - 8 am - 5 pm Key Responsibilities Detail-oriented, organized and customer focusedThe role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service. Ability to build relationships with the users to meet their IT support requirements and deliver an exceptional client experience. Provide White Glove Support for Executive members of the client base as needed. Contribute, share knowledge, and provide feedback to update existing processes to streamline support as business requirements. Provide 2nd level infrastructure support. Other support will be provided at the Americas Zone level. Strong analytical business skills, technical competence, communication, and leadership skills. Experience with multi-tasking and capable of resolving complex problems. Proactively identify, document, and escalate as needed issues and requests to limit downtime, maintain a stable technology desk-side environment. Continuously explore to enhance the support services including case management and overall team workflow to provide the best possible customer experience and higher customer satisfaction. Drive customer escalations to a logical closure to help boost customer satisfaction scoresBalance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer need. Experience in asset depot processes and workflow Requirements Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment Strong communication, critical thinking, and organization skills Strong attention to detail, making and keeping commitments Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches Excellent written and oral communication skills, ability to present ideas in user-friendly manner Self-motivated and directed, with the ability to effectively prioritize and execute tasks Manage IT assets including software and hardware Knowledge of full lifecycle management Ability to work independently and with a teamPay Details: $37.00 to $37.41 per hourSearch managed by: Jason Timothy Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20