Client Service Manager III - VP
JPMorgan Chase - Brooklyn, NY
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Posting Description:The role focuses specifically on Investment Middle Office Services (IMOS) Corporate Actions and income service. As a senior member of the Client Facing Team, you will act as interface directly between the client and the wider corporate actions and income functional teams, providing query / issue resolution and enabling the smooth processing of all events. Voluntary event management will be a particular focus, ensuring clients are notified of short fuse / non-standard details to mitigate our risk and enhance their service.As well as day to day activities, IMOS Asset Servicing is guiding a forward thinking agenda to enhance operating processes and client experience, hence there will be an expectation to identify these opportunities and deliver solutions alongside our product and technology teams.Job Responsibilities Build and maintain strong relationships with clients, providing timely and accurate responses to queries Ensure 100% of Corporate Action election responses are received and onward processed Daily identification of event management opportunities / high risk events Proactive co-ordination with the processing teams and client to minimize risk Understand the control environment, maintain and monitor KPIs, completion of daily checks etc Assist with team and departmental projects and task automation Work closely with Technology, Product and Operations partners to deliver change projectsRequired qualifications, capabilities and skills Full lifecycle Corporate Actions processing knowledge, ideally gained within an Investment Manager, Global Custodian or Prime Brokerage environment Client Service experience, with the ability to face off to very demanding stakeholders, managing their expectations Experience of Operational areas (Trade Support, Cash and Reconciliations) within a large financial institution Good balance between analytical skills and interpersonal skills Excellent problem-solving skills to identify, understand and address operational and technical issues Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives Motivated and able to deliver with minimal supervision, whilst working effectively in a team
Created: 2024-04-20