Customer Service Rep
ProLogistix - Carlstadt, NJ
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summary:We are seeking a Customer Service Representative to assist with Department coordinating while instilling a positive and productive work environment. Our client is one of the leading Logistics companies in the country. This is a temp to hire position! Carson, CA RESPONSIBILITIES: Coordinate customer service team: Overseeing Customer accounts within a call center or an office environment Coordinate the tasks and duties of the team throughout the shift Answer Customer questions and provide the proper guidance Customer order entries through SAP Complete all training requirements in a timely manner, to include vertical alliance training, Provide direct customer support: Respond directly to customers who need assistance through phone calls and emails Provide quick resolution to issues and questions during department peak times especially and throughout the shift as needed Utilize SAP to resolve customer order issues. Review and resolve escalations: Handle escalated customer related questions and concerns. Identify solutions to address the customer's query Direct customer to the proper department to provide assistance and resolution required-skills: Requirements: Previous work experience in a Customer Service role in the Logistics Industry Able to sit for 8 hours Microsoft Office SAP Relevant work experiencerequired-experience: 1 year
Created: 2024-04-20