Customer Service Representative
ProLogistix - Carlstadt, NJ
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summary:ProLogistix has partnered with a distribution center on the south end of the Rickenbacker & is seeking to bring aboard a skilled Customer Service Representative. Prior distribution / logistics experience preferred. Job Title: Customer Service Representative Pay Rate: $19.00 Shift: 1st Shift 8:00am-4:30pm Monday-Friday What you'll do on a typical day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders Perks: Benefits: Medical, Dental, Vision Referral Bonuses Employee Discounts through Working Advantage Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy No Screening Fees required-skills: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations High School Diploma or GEDrequired-experience: Call Center, Logistics
Created: 2024-04-06