Customer Service/Call Center Representative
A1- Affordable Construction - Clifton, NJ
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Job Description Job DescriptionA-1 Affordable Construction is a well established and reputable chimney, roofing, gutter, and masonry company serving all areas of New Jersey, parts of PA & NY. We are seeking two qualified candidates (one part time and one full time) that are able to perform well in a fast paced environment while remaining confident and professional. Our Customer Service department is responsible for answering all incoming calls, obtaining specific information by asking targeted questions, setting up appointments and inputting data in customers record. These team members are highly valued and have a very important role at A-1 Affordable as they act as the initial point of contact for potential customers and accounts.This is an in-person, full- time position or part- time position. Salary range is $31,200 - $40,500 annually, commensurate with experience. Applicants must be available to work Mondays- Fridays either 7:30am - 4:30pm or 11am - 7pm and alternating Saturdays from 7:30am - 4pm. There is an opportunity for over time.If this all interests you and you're looking to join a dynamic team in a role that will involve problem-solving, strong interpersonal and customer service skills, then please apply!Our company is successful because our dedicated employees genuinely have an interest in helping our customers, putting in the work, and providing a seamless experience for both customers and accounts and technicians. If you lack energy, ambition and can not imagine sitting at your desk without mindlessly scrolling on your smart phone, please don't even think of applying!Essential Job FunctionsTakes pride in their work- arrives on time and focuses on executing well during their shiftEstablished interest in advanced customer service with strong scheduling abilitiesWork directly with clients and accounts to effectively and professionally manage their needs and preferencesObtain and process all client information and set appointments in our databaseExhibit expert knowledge regarding the products and services offered (training is provided and ongoing)Qualify incoming calls and direct them to the appropriate departmentProactively work with our large customer database to initiate appointmentsPerform basic administrative and clerical duties as necessaryRequirementsGood energy needed for fast paced environmentPrevious experience in customer service, call center, sales or similar role/environmentExcellent attention to detail, communication skills, computer proficiencyAbility to prioritize while multitaskingAvailable to work alternating SaturdaysCompany DescriptionA-1 Affordable Construction Inc. is a leading Chimney, Roofing, Gutter, and Masonry company. We serve all areas of New Jersey, parts of PA & NY. We work in a very fast paced and exciting environment. You can expect to be challenged, excited, and very busy. All of our employees are given multiple opportunities for growth in different areas. We firmly believe in promoting from pany Description A-1 Affordable Construction Inc. is a leading Chimney, Roofing, Gutter, and Masonry company. We serve all areas of New Jersey, parts of PA & NY. We work in a very fast paced and exciting environment. You can expect to be challenged, excited, and very busy. All of our employees are given multiple opportunities for growth in different areas. We firmly believe in promoting from within.
Created: 2024-05-04