Client Service Coordinator
Hair Club for Men and Women - Columbia, MD
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MAJOR RESPONSIBLITIES:Represent the HairClub brand: greet and engage Clients with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and orderly front desk and waiting rooms are kept.Manage front desk operations: call Clients and non-Clients prior to and after scheduled appointments, schedule all existing and new Client appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document Client follow-up needs in the pertinent database. Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures.Achieve financial KPI's and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities. Assists in maintaining appropriate retail, laser and hair inventoriesPreserve lifetime Clients: educate Clients on products, memberships, and referral programs, manage memberships, ensure all Clients receive services and products they are entitled, and process renewals accurately and timely QUALIFICATIONS: At least one (1) year previous guest service experiencePoint of sale system and other business software experienceEfficient with all Microsoft programsKEY COMPETENCIES: Client Experience: Hyper-focused on exceptional member experience with a strong level of service commitment. Friendly congenial outgoing communication, empathetic communicationAble to reach and stimulate others while being aware and responsive to their needs and interestsCommunicate professionally with all persons in the CompanyStrong sense of service orientation, initiates cooperative contact with wide range of people Utilize superior organizational and time management skills Able to work under time constraints and pressureWork independently and self-motivatedProfessional imageWORKING CONDITIONS:Office/Salon environmentRequired to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive readingSitting stationary for long periods of timeKeyboarding: entering text and/or data into a computerRequires working with computer systemsMay require light lifting HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Created: 2024-04-20